SkyPass Status - Incident history https://status.skypass.tech SkyPass Thu, 14 May 2026 06:00:00 +0000 Network work [Wrocław] Type: Maintenance Duration: 1 hour Affected Components: Core-Network, Backup link, Fiber connection to Warsaw May 14, 06:00:01 GMT+0 - Identified - Maintenance is now in progress May 14, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully May 14, 06:00:00 GMT+0 - Identified - On Thursday at 8:00 AM, we will begin planned maintenance work on the network infrastructure. The goal of these activities is to further develop the infrastructure and improve the quality and stability of services provided. During the maintenance window, there may be brief interruptions in connectivity or a temporary decrease in service availability. We apologize for any inconvenience and thank you for your understanding. Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Thursday at 8:00 AM, we will begin planned maintenance work on the network infrastructure. The goal of these activities is to further develop the infrastructure and improve the quality and stability of services provided. During the maintenance window, there may be brief interruptions in connectivity or a temporary decrease in service availability. We apologize for any inconvenience and thank you for your understanding..</p> ]]> Thu, 14 May 2026 06:00:00 +0000 https://status.skypass.tech/maintenance/cmp337xb901u0lmygte5haipq https://status.skypass.tech/maintenance/cmp337xb901u0lmygte5haipq Informacja o restarcie serwera PL-WR-8 Type: Incident Duration: 1 hour and 56 minutes Affected Components: PL - VDS Nodes Apr 30, 20:20:47 GMT+0 - Identified - W dniu dzisiejszym doszło do przymusowego restartu serwera **PL-WR-8**. Restart został wykonany w wyniku wykrycia krytycznego problemu wpływającego na stabilność systemu (np. zawieszenie usług, brak odpowiedzi systemu lub przekroczenie krytycznych zasobów). Apr 30, 20:36:20 GMT+0 - Identified - Obecnie serwer **PL-WR-8** nie uruchamia się poprawnie po restarcie. Usługa pozostaje niedostępna. Apr 30, 20:58:10 GMT+0 - Identified - Serwer **PL-WR-8** nadal pozostaje niedostępny. Problem wymaga interwencji na poziomie sprzętowym. Zgłoszenie zostało przekazane do technika w data center. Oczekujemy na interwencję Apr 30, 22:16:33 GMT+0 - Resolved - Problem z serwerem **PL-WR-8** został rozwiązany. Type: Incident

Duration: 1 hour and 56 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>20:20:47</var> GMT+0</small><br><strong>Identified</strong> - W dniu dzisiejszym doszło do przymusowego restartu serwera **PL-WR-8**. Restart został wykonany w wyniku wykrycia krytycznego problemu wpływającego na stabilność systemu (np. zawieszenie usług, brak odpowiedzi systemu lub przekroczenie krytycznych zasobów)..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>20:36:20</var> GMT+0</small><br><strong>Identified</strong> - Obecnie serwer **PL-WR-8** nie uruchamia się poprawnie po restarcie. Usługa pozostaje niedostępna..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>20:58:10</var> GMT+0</small><br><strong>Identified</strong> - Serwer **PL-WR-8** nadal pozostaje niedostępny. Problem wymaga interwencji na poziomie sprzętowym. Zgłoszenie zostało przekazane do technika w data center. Oczekujemy na interwencję.</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>22:16:33</var> GMT+0</small><br><strong>Resolved</strong> - Problem z serwerem **PL-WR-8** został rozwiązany..</p> ]]> Thu, 30 Apr 2026 20:20:47 +0000 https://status.skypass.tech/incident/cmolxi3l40bwdzafaq3rp8tuh https://status.skypass.tech/incident/cmolxi3l40bwdzafaq3rp8tuh Awaria PL04.WAW1 Type: Incident Duration: 1 hour and 23 minutes Affected Components: PL - Nodes Apr 4, 08:00:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 4, 09:22:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 4, 09:23:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 23 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>09:22:23</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>09:23:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 4 Apr 2026 08:00:00 +0000 https://status.skypass.tech/incident/cmnk403qk09tojm36nj9szl5d https://status.skypass.tech/incident/cmnk403qk09tojm36nj9szl5d Expansion of network infrastructure Type: Maintenance Duration: 1 hour Affected Components: Core-Network Feb 17, 01:00:00 GMT+0 - Identified - We will begin maintenance work to expand our network infrastructure by adding additional 400G bandwidth. The goal is to increase performance and further improve the stability of our VPS, VDS, and game server services. We do not anticipate any service interruptions or impact to infrastructure operations. Feb 17, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 17, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will begin maintenance work to expand our network infrastructure by adding additional 400G bandwidth. The goal is to increase performance and further improve the stability of our VPS, VDS, and game server services. We do not anticipate any service interruptions or impact to infrastructure operations..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 17 Feb 2026 01:00:00 +0000 https://status.skypass.tech/maintenance/cmlpklad51l2o13j8kjf3c130 https://status.skypass.tech/maintenance/cmlpklad51l2o13j8kjf3c130 Planowane prace konserwacyjne THINX Type: Maintenance Duration: 4 hours Feb 4, 19:00:00 GMT+0 - Identified - W godzinach 20:00–24:00 po stronie Atman planowana jest aktualizacja oprogramowania RouteServerów obsługujących punkt wymiany ruchu THINX. Ruch sieciowy będzie automatycznie przełączany na inne dostępne punkty wymiany ruchu, dzięki czemu nie przewidujemy zakłóceń w dostępności usług. Feb 4, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 4, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - W godzinach 20:00–24:00 po stronie Atman planowana jest aktualizacja oprogramowania RouteServerów obsługujących punkt wymiany ruchu THINX. Ruch sieciowy będzie automatycznie przełączany na inne dostępne punkty wymiany ruchu, dzięki czemu nie przewidujemy zakłóceń w dostępności usług..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 4 Feb 2026 19:00:00 +0000 https://status.skypass.tech/maintenance/cmkt17k6a195e9fxzqeoapzdv https://status.skypass.tech/maintenance/cmkt17k6a195e9fxzqeoapzdv Problem z panelem sterowania Type: Incident Duration: 55 minutes Affected Components: Panel IceHost Jan 14, 20:24:00 GMT+0 - Identified - Wykryliśmy problem z panelem, obecnie pracujemy nad rozwiązaniem tego problemu Jan 14, 21:19:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 55 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>20:24:00</var> GMT+0</small><br><strong>Identified</strong> - Wykryliśmy problem z panelem, obecnie pracujemy nad rozwiązaniem tego problemu.</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>21:19:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 14 Jan 2026 20:24:00 +0000 https://status.skypass.tech/incident/cmkehqnl703bc1gzl4jbrrnq1 https://status.skypass.tech/incident/cmkehqnl703bc1gzl4jbrrnq1 Aktualizacja filtrów Type: Maintenance Duration: 15 minutes Affected Components: Core-Network Nov 27, 21:00:00 GMT+0 - Identified - Planujemy aktualizacje naszego systemu filtracji, nie są planowane żadne przestoje w tym czasie. Nov 27, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 27, 21:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planujemy aktualizacje naszego systemu filtracji, nie są planowane żadne przestoje w tym czasie..</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>21:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 27 Nov 2025 21:00:00 +0000 https://status.skypass.tech/maintenance/cmihrjql700fa10nrkf2o47hm https://status.skypass.tech/maintenance/cmihrjql700fa10nrkf2o47hm Network maintenance Type: Maintenance Duration: 6 days and 14 hours Affected Components: Core-Network Nov 25, 07:00:00 GMT+0 - Identified - Maintenance is now in progress. Nov 25, 09:38:18 GMT+0 - Identified - Network work is still ongoing Nov 25, 09:38:00 GMT+0 - Completed - Network work is still ongoing Nov 25, 07:00:00 GMT+0 - Identified - Maintenance work will be carried out within our core network. Short service interruptions may occur, although none are expected. These works are intended to improve stability and introduce further network optimizations, and will be performed in a way that minimizes any impact on customer services. Type: Maintenance

Duration: 6 days and 14 hours

Affected Components:

<p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>09:38:18</var> GMT+0</small><br><strong>Identified</strong> - Network work is still ongoing.</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>09:38:00</var> GMT+0</small><br><strong>Completed</strong> - Network work is still ongoing.</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance work will be carried out within our core network. Short service interruptions may occur, although none are expected. These works are intended to improve stability and introduce further network optimizations, and will be performed in a way that minimizes any impact on customer services..</p> ]]> Tue, 25 Nov 2025 07:00:00 +0000 https://status.skypass.tech/maintenance/cmic42jnl02r9jlj3x5amzqmo https://status.skypass.tech/maintenance/cmic42jnl02r9jlj3x5amzqmo Problem sieciowy Type: Incident Duration: 4 days, 3 hours and 30 minutes Affected Components: Core-Network Oct 30, 22:17:00 GMT+0 - Identified - Problem został zindetyfikowany po stronie dostawcy usług ochrony NeoProtect. Czekamy na aktualizację i potwierdzenie działań naprawczych z ich strony. Oct 31, 23:25:19 GMT+0 - Identified - W związku z decyzją firmy NeoProtect o zakończeniu działania usługi Remote Shield, cały nasz ruch zostanie przeniesiony na własną infrastrukturę POP oraz alternatywnego dostawcę ochrony DDoS. Zmiana ta pozwoli nam zwiększyć niezależność i poprawić jakość ochrony oraz trasowania ruchu w naszej sieci. Dziś w nocy rozpoczną się przyśpieszone prace instalacyjne i konfiguracyjne, które umożliwią pełne uruchomienie nowego POP oraz integrację z dodatkowymi systemami ochrony. Po zakończeniu migracji można oczekiwać niższych pingów oraz większej przepustowości sieci. Dziękujemy za zaufanie i cierpliwość w trakcie tych działań. O kolejnych etapach poinformujemy po zakończeniu dzisiejszych prac. Oct 30, 20:42:00 GMT+0 - Identified - Tymczasowo przełączyliśmy całą lokalizację we Wrocławiu na nasz węzeł (POP) w Warszawie. Obecnie pracujemy nad wdrożeniem dodatkowych rozwiązań mających na celu pełne wyeliminowanie problemów z siecią. Nov 3, 00:12:33 GMT+0 - Monitoring - Zakończyliśmy instalację nowego węzła (PoP). Ruch sieciowy jest kierowany przez zaktualizowaną infrastrukturę i prawidłowo filtrowany. Wdrożono korekty konfiguracji oraz przeprowadzono testy przełączeniowe. Sytuacja pozostaje pod stałym monitoringiem. Jeżeli zauważą Państwo jakiekolwiek nieprawidłowości (opóźnienia, utraty pakietów, niestabilność sesji), prosimy o zgłoszenia poprzez panel klienta lub system zgłoszeń. Dziękujemy! Nov 4, 00:12:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 days, 3 hours and 30 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>22:17:00</var> GMT+0</small><br><strong>Identified</strong> - Problem został zindetyfikowany po stronie dostawcy usług ochrony NeoProtect. Czekamy na aktualizację i potwierdzenie działań naprawczych z ich strony..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>23:25:19</var> GMT+0</small><br><strong>Identified</strong> - W związku z decyzją firmy NeoProtect o zakończeniu działania usługi Remote Shield, cały nasz ruch zostanie przeniesiony na własną infrastrukturę POP oraz alternatywnego dostawcę ochrony DDoS. Zmiana ta pozwoli nam zwiększyć niezależność i poprawić jakość ochrony oraz trasowania ruchu w naszej sieci. Dziś w nocy rozpoczną się przyśpieszone prace instalacyjne i konfiguracyjne, które umożliwią pełne uruchomienie nowego POP oraz integrację z dodatkowymi systemami ochrony. Po zakończeniu migracji można oczekiwać niższych pingów oraz większej przepustowości sieci. Dziękujemy za zaufanie i cierpliwość w trakcie tych działań. O kolejnych etapach poinformujemy po zakończeniu dzisiejszych prac..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>20:42:00</var> GMT+0</small><br><strong>Identified</strong> - Tymczasowo przełączyliśmy całą lokalizację we Wrocławiu na nasz węzeł (POP) w Warszawie. Obecnie pracujemy nad wdrożeniem dodatkowych rozwiązań mających na celu pełne wyeliminowanie problemów z siecią..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>00:12:33</var> GMT+0</small><br><strong>Monitoring</strong> - Zakończyliśmy instalację nowego węzła (PoP). Ruch sieciowy jest kierowany przez zaktualizowaną infrastrukturę i prawidłowo filtrowany. Wdrożono korekty konfiguracji oraz przeprowadzono testy przełączeniowe. Sytuacja pozostaje pod stałym monitoringiem. Jeżeli zauważą Państwo jakiekolwiek nieprawidłowości (opóźnienia, utraty pakietów, niestabilność sesji), prosimy o zgłoszenia poprzez panel klienta lub system zgłoszeń. Dziękujemy!.</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>00:12:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 30 Oct 2025 20:42:00 +0000 https://status.skypass.tech/incident/cmhdw6und01oixzhr2pszjycc https://status.skypass.tech/incident/cmhdw6und01oixzhr2pszjycc Migration [Node] Type: Maintenance Duration: 3 hours Affected Components: EU - Nodes Oct 8, 22:00:00 GMT+0 - Identified - Node migration to infrastructure with newer components is planned, which will enhance the quality of our services. During the migration, servers will be temporarily unavailable. With upgraded hardware, we anticipate improved performance and stability. Thank you for your understanding, and we apologize for any inconvenience. Oct 8, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 9, 01:00:00 GMT+0 - Completed - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Node migration to infrastructure with newer components is planned, which will enhance the quality of our services. During the migration, servers will be temporarily unavailable. With upgraded hardware, we anticipate improved performance and stability. Thank you for your understanding, and we apologize for any inconvenience..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> ]]> Wed, 8 Oct 2025 22:00:00 +0000 https://status.skypass.tech/maintenance/cmgdze0r8007ncindil3php9d https://status.skypass.tech/maintenance/cmgdze0r8007ncindil3php9d Node maintenance {node} Type: Maintenance Duration: 3 minutes Affected Components: Power Supply, Core-Network, PL - VPS Nodes, Backup link, Fiber connection to Warsaw, PL - VDS Nodes, PL - Nodes, , Poland - Wroclaw → Oct 7, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 7, 06:03:00 GMT+0 - Completed - Maintenance has completed successfully. Oct 7, 06:00:00 GMT+0 - Identified - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding. Type: Maintenance

Duration: 3 minutes

Affected Components: , , , , , , ,

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>06:03:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding..</p> ]]> Tue, 7 Oct 2025 06:00:00 +0000 https://status.skypass.tech/maintenance/cmgb1l8ok01tnz9muicnxgnqp https://status.skypass.tech/maintenance/cmgb1l8ok01tnz9muicnxgnqp EU20 - NL20 server failure Type: Incident Duration: 1 hour and 11 minutes Affected Components: EU - Nodes Sep 26, 13:52:02 GMT+0 - Investigating - We are in the process of identifying the problem. Sep 26, 14:03:58 GMT+0 - Identified - A data center employee has been dispatched to the site and is currently investigating the server fault. Diagnostics are ongoing, and we will keep you updated on further progress. Sep 26, 15:03:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 11 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>13:52:02</var> GMT+0</small><br><strong>Investigating</strong> - We are in the process of identifying the problem..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>14:03:58</var> GMT+0</small><br><strong>Identified</strong> - A data center employee has been dispatched to the site and is currently investigating the server fault. Diagnostics are ongoing, and we will keep you updated on further progress..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>15:03:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 26 Sep 2025 13:52:02 +0000 https://status.skypass.tech/incident/cmg0wi67501mqajqhb67ck3q0 https://status.skypass.tech/incident/cmg0wi67501mqajqhb67ck3q0 Awaria węzła PL-RAM-3 Type: Incident Duration: 12 hours and 17 minutes Affected Components: PL - VPS Nodes Sep 19, 09:08:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 19, 09:25:00 GMT+0 - Resolved - Naprawiono problem związany z węzłem PL-RAM 03 , przywrócono wszystkie usługi do pełnej sprawności. Sep 19, 09:10:00 GMT+0 - Identified - Zidentyfikowano problem sprzętowy na węźle PL-RAM 03 Type: Incident

Duration: 12 hours and 17 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>09:08:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>09:25:00</var> GMT+0</small><br><strong>Resolved</strong> - Naprawiono problem związany z węzłem PL-RAM 03 , przywrócono wszystkie usługi do pełnej sprawności..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>09:10:00</var> GMT+0</small><br><strong>Identified</strong> - Zidentyfikowano problem sprzętowy na węźle PL-RAM 03.</p> ]]> Fri, 19 Sep 2025 09:08:00 +0000 https://status.skypass.tech/incident/cmfqoqp33002h10xfbhbs3nr1 https://status.skypass.tech/incident/cmfqoqp33002h10xfbhbs3nr1 Incydent z ruchem sieciowym Type: Incident Duration: 56 minutes Affected Components: Core-Network Sep 15, 23:01:56 GMT+0 - Investigating - The issue has been identified on the side of the security service provider **NeoProtect**. We are currently awaiting an update and confirmation of their corrective actions. Sep 15, 22:37:00 GMT+0 - Investigating - We are currently investigating this incident. Our team is working to identify the cause and restore full availability. Sep 15, 23:34:06 GMT+0 - Postmortem - Problem techniczny po stronie dostawcy usług ochrony **NeoProtect**, który spowodował zakłócenia w dostępności części usług. Sep 15, 23:22:33 GMT+0 - Monitoring - NeoProtect has confirmed that services have been restored. All systems are currently functioning properly. We are monitoring the stability of the environment to ensure the issue does not recur. Sep 15, 23:33:27 GMT+0 - Resolved - Incydent został rozwiązany. Usługi działają prawidłowo, a stabilność została potwierdzona po okresie monitorowania. Type: Incident

Duration: 56 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>23:01:56</var> GMT+0</small><br><strong>Investigating</strong> - The issue has been identified on the side of the security service provider **NeoProtect**. We are currently awaiting an update and confirmation of their corrective actions..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>22:37:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Our team is working to identify the cause and restore full availability..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>23:34:06</var> GMT+0</small><br><strong>Postmortem</strong> - Problem techniczny po stronie dostawcy usług ochrony **NeoProtect**, który spowodował zakłócenia w dostępności części usług..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>23:22:33</var> GMT+0</small><br><strong>Monitoring</strong> - NeoProtect has confirmed that services have been restored. All systems are currently functioning properly. We are monitoring the stability of the environment to ensure the issue does not recur..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>23:33:27</var> GMT+0</small><br><strong>Resolved</strong> - Incydent został rozwiązany. Usługi działają prawidłowo, a stabilność została potwierdzona po okresie monitorowania..</p> ]]> Mon, 15 Sep 2025 22:37:00 +0000 https://status.skypass.tech/incident/cmflptkf2010kel5k1git03yz https://status.skypass.tech/incident/cmflptkf2010kel5k1git03yz Modernizacja PL06-WRO Type: Maintenance Duration: 2 hours Affected Components: PL - Nodes Sep 6, 22:15:01 GMT+0 - Identified - Maintenance is now in progress Sep 7, 00:15:00 GMT+0 - Completed - Maintenance has completed successfully Sep 6, 22:15:00 GMT+0 - Identified - 8 września 2025 o godzinie 00:15 rozpoczniemy modernizację węzła PL06-WRO. W ramach prac zainstalowany zostanie nowy procesor AMD Ryzen 9 9950X oraz zwiększona zostanie przepustowość sieciowa do 10 Gbps. Modernizacja ma na celu poprawę wydajności oraz zapewnienie większej przepustowości dla obsługiwanych usług. W trakcie prac planowana jest niedostępność usług związanych z tym węzłem, która potrwa maksymalnie 2 godziny. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>22:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>00:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>22:15:00</var> GMT+0</small><br><strong>Identified</strong> - 8 września 2025 o godzinie 00:15 rozpoczniemy modernizację węzła PL06-WRO. W ramach prac zainstalowany zostanie nowy procesor AMD Ryzen 9 9950X oraz zwiększona zostanie przepustowość sieciowa do 10 Gbps. Modernizacja ma na celu poprawę wydajności oraz zapewnienie większej przepustowości dla obsługiwanych usług. W trakcie prac planowana jest niedostępność usług związanych z tym węzłem, która potrwa maksymalnie 2 godziny..</p> ]]> Sat, 6 Sep 2025 22:15:00 +0000 https://status.skypass.tech/maintenance/cmf89km2o00n7y1ujuem01gbf https://status.skypass.tech/maintenance/cmf89km2o00n7y1ujuem01gbf Problemy z połączeniem sieciowym Type: Incident Duration: 34 minutes Affected Components: Core-Network Sep 6, 11:31:00 GMT+0 - Identified - We've identified a network connection issue with the Neoprotect service. The outage is due to maintenance work on the provider's end. We're working to restore full functionality. Sep 6, 12:05:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 34 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>11:31:00</var> GMT+0</small><br><strong>Identified</strong> - We've identified a network connection issue with the Neoprotect service. The outage is due to maintenance work on the provider's end. We're working to restore full functionality..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>12:05:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 6 Sep 2025 11:31:00 +0000 https://status.skypass.tech/incident/cmf87i8jr00oha4cb58c1oeks https://status.skypass.tech/incident/cmf87i8jr00oha4cb58c1oeks Icehost.pl dashboard failure Type: Incident Duration: 52 minutes Affected Components: Panel IceHost Aug 31, 21:17:12 GMT+0 - Investigating - There is currently an outage in the customer dashboard available at dash.icehost.pl. The issue is due to service unavailability at the external cloud provider hosting the dashboard. Our team is monitoring the situation and awaiting a resolution from the provider. Aug 31, 21:29:54 GMT+0 - Identified - We've received information that the cloud provider has identified the cause of the outage. Work is currently underway to resolve the issue. We await further updates on their progress. Aug 31, 22:09:00 GMT+0 - Resolved - The cloud provider has resolved the issue causing the [icehost.pl](http://icehost.pl) dashboard to be unavailable. The service is now working correctly. Thank you for your patience. Type: Incident

Duration: 52 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>21:17:12</var> GMT+0</small><br><strong>Investigating</strong> - There is currently an outage in the customer dashboard available at dash.icehost.pl. The issue is due to service unavailability at the external cloud provider hosting the dashboard. Our team is monitoring the situation and awaiting a resolution from the provider..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>21:29:54</var> GMT+0</small><br><strong>Identified</strong> - We've received information that the cloud provider has identified the cause of the outage. Work is currently underway to resolve the issue. We await further updates on their progress..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>22:09:00</var> GMT+0</small><br><strong>Resolved</strong> - The cloud provider has resolved the issue causing the [icehost.pl](http://icehost.pl) dashboard to be unavailable. The service is now working correctly. Thank you for your patience..</p> ]]> Sun, 31 Aug 2025 21:17:12 +0000 https://status.skypass.tech/incident/cmf06yhz700c35p1pz6sn7sik https://status.skypass.tech/incident/cmf06yhz700c35p1pz6sn7sik Modernizacja węzła PL05-WRO Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: PL - Nodes Aug 18, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 18, 02:00:00 GMT+0 - Identified - Modernizacja ma na celu poprawę wydajności oraz zapewnienie większej przepustowości dla obsługiwanych usług. W trakcie prac planowana jest niedostępność usług związanych z tym węzłem, która potrwa maksymalnie 1,5 godziny. Aug 18, 03:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Modernizacja ma na celu poprawę wydajności oraz zapewnienie większej przepustowości dla obsługiwanych usług. W trakcie prac planowana jest niedostępność usług związanych z tym węzłem, która potrwa maksymalnie 1,5 godziny..</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 18 Aug 2025 02:00:00 +0000 https://status.skypass.tech/maintenance/cmeezeueo000rdfg0w9okttra https://status.skypass.tech/maintenance/cmeezeueo000rdfg0w9okttra Awaria zasilania w jednej z szaf Type: Incident Duration: 42 minutes Affected Components: Power Supply Aug 4, 08:25:00 GMT+0 - Investigating - Problemem są objęci klienci kilku węzłów IceHost i serwerów dedykowanych Aug 4, 09:07:00 GMT+0 - Resolved - Wszystkie usługi zostały przywrócone do działania. Type: Incident

Duration: 42 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:25:00</var> GMT+0</small><br><strong>Investigating</strong> - Problemem są objęci klienci kilku węzłów IceHost i serwerów dedykowanych.</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>09:07:00</var> GMT+0</small><br><strong>Resolved</strong> - Wszystkie usługi zostały przywrócone do działania. .</p> ]]> Mon, 4 Aug 2025 08:25:00 +0000 https://status.skypass.tech/incident/cmdwv318k000opfkqr1f3louc https://status.skypass.tech/incident/cmdwv318k000opfkqr1f3louc Reduced availability of the IceHost panel Type: Incident Duration: 9 days, 5 hours and 10 minutes Affected Components: Panel IceHost Aug 4, 08:39:48 GMT+0 - Resolved - This incident has been resolved. Jul 26, 03:30:00 GMT+0 - Investigating - We're seeing intermittent issues accessing the customer panel every few hours. Our team is working to identify the source of the issue and resolve it. Type: Incident

Duration: 9 days, 5 hours and 10 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:39:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We're seeing intermittent issues accessing the customer panel every few hours. Our team is working to identify the source of the issue and resolve it..</p> ]]> Sat, 26 Jul 2025 03:30:00 +0000 https://status.skypass.tech/incident/cmdk0bxia003k11iba1fuf1cn https://status.skypass.tech/incident/cmdk0bxia003k11iba1fuf1cn Planowana aktualizacja urządzeń sieciowych Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Backup link, Fiber connection to Warsaw, Core-Network Jul 24, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 24, 01:00:00 GMT+0 - Identified - On July 24th at 3:00 AM, we will begin a planned update of network devices in our infrastructure. The goal is to implement the latest security patches and performance optimizations, which will translate into greater service stability in the long term. The update has been planned to minimize any risk of service interruption – we do not anticipate any downtime during the work. Our technical team will be monitoring the entire process continuously. Jul 24, 02:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - On July 24th at 3:00 AM, we will begin a planned update of network devices in our infrastructure. The goal is to implement the latest security patches and performance optimizations, which will translate into greater service stability in the long term. The update has been planned to minimize any risk of service interruption – we do not anticipate any downtime during the work. Our technical team will be monitoring the entire process continuously..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 24 Jul 2025 01:00:00 +0000 https://status.skypass.tech/maintenance/cmd7lfbyz008m7kxlpvnn900j https://status.skypass.tech/maintenance/cmd7lfbyz008m7kxlpvnn900j Modernization of the PL02-WRO Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: PL - Nodes Jul 20, 22:30:00 GMT+0 - Identified - On July 21, 2025, at 12:30 AM, we will begin modernizing the PL02-WRO node. As part of the work, a new AMD Ryzen 9 9950X processor will be installed and network throughput will be increased to 10 Gbps. The modernization is aimed at improving performance and providing greater throughput for supported services. During the work, services related to this node will be unavailable for a maximum of 1.5 hours. Jul 20, 22:30:01 GMT+0 - Identified - Maintenance is now in progress Jul 21, 00:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Identified</strong> - On July 21, 2025, at 12:30 AM, we will begin modernizing the PL02-WRO node. As part of the work, a new AMD Ryzen 9 9950X processor will be installed and network throughput will be increased to 10 Gbps. The modernization is aimed at improving performance and providing greater throughput for supported services. During the work, services related to this node will be unavailable for a maximum of 1.5 hours..</p> <p><small>Jul <var data-var='date'> 20</var>, <var data-var='time'>22:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 20 Jul 2025 22:30:00 +0000 https://status.skypass.tech/maintenance/cmd7llmtw00152o1lv8qd0rgr https://status.skypass.tech/maintenance/cmd7llmtw00152o1lv8qd0rgr Awaria węzła PL-RAM-3 Type: Incident Duration: 4 minutes Affected Components: PL - VPS Nodes Jun 6, 10:59:53 GMT+0 - Investigating - We are in the process of identifying the problem. Jun 6, 11:04:01 GMT+0 - Resolved - Informujemy, że incydent związany z niedostępnością węzła _pl-ram-3_ został zidentyfikowany jako rezultat niezamierzonej interwencji technicznej, która doprowadziła do chwilowego odłączenia zasilania. Zespół techniczny niezwłocznie podjął działania naprawcze i obecnie monitorujemy stabilność systemu. Nie przewidujemy dalszych zakłóceń. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>10:59:53</var> GMT+0</small><br><strong>Investigating</strong> - We are in the process of identifying the problem..</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>11:04:01</var> GMT+0</small><br><strong>Resolved</strong> - Informujemy, że incydent związany z niedostępnością węzła _pl-ram-3_ został zidentyfikowany jako rezultat niezamierzonej interwencji technicznej, która doprowadziła do chwilowego odłączenia zasilania. Zespół techniczny niezwłocznie podjął działania naprawcze i obecnie monitorujemy stabilność systemu. Nie przewidujemy dalszych zakłóceń..</p> ]]> Fri, 6 Jun 2025 10:59:53 +0000 https://status.skypass.tech/incident/cmbkp1e8c000anzofkq7wlpij https://status.skypass.tech/incident/cmbkp1e8c000anzofkq7wlpij Replacing a damaged PDU Type: Maintenance Duration: 45 minutes Affected Components: Power Supply May 28, 08:45:00 GMT+0 - Completed - Maintenance has completed successfully May 28, 08:00:00 GMT+0 - Identified - As part of scheduled maintenance, we will be replacing a faulty PDU strip. This operation is not expected to impact server operations due to the redundant setup of our infrastructure. Type: Maintenance

Duration: 45 minutes

Affected Components:

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>08:45:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - As part of scheduled maintenance, we will be replacing a faulty PDU strip. This operation is not expected to impact server operations due to the redundant setup of our infrastructure..</p> ]]> Wed, 28 May 2025 08:00:00 +0000 https://status.skypass.tech/maintenance/cmb7l6rwu000tgh9hmby5jvg1 https://status.skypass.tech/maintenance/cmb7l6rwu000tgh9hmby5jvg1 Panel Failure Type: Incident Duration: 32 minutes Affected Components: Panel IceHost, Panel SkillHost May 5, 11:21:00 GMT+0 - Resolved - The problem was solved by the supplier, the management panel is available May 5, 10:49:00 GMT+0 - Investigating - The management panel is currently unavailable due to issues with the cloud provider. We are waiting for information on when full functionality will be restored. Type: Incident

Duration: 32 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:21:00</var> GMT+0</small><br><strong>Resolved</strong> - The problem was solved by the supplier, the management panel is available.</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>10:49:00</var> GMT+0</small><br><strong>Investigating</strong> - The management panel is currently unavailable due to issues with the cloud provider. We are waiting for information on when full functionality will be restored..</p> ]]> Mon, 5 May 2025 10:49:00 +0000 https://status.skypass.tech/incident/cmaaz6nt1006r11pmtjy6e667 https://status.skypass.tech/incident/cmaaz6nt1006r11pmtjy6e667 PL-WR-18 failure Type: Incident Duration: 14 hours and 59 minutes Affected Components: PL - VDS Nodes Apr 13, 11:33:34 GMT+0 - Resolved - We inform you that the process of replacing the PL-WR-18 server has been completed. All clients have been successfully migrated from the PL-WR-18 node to the new device, ensuring full stability and reliability of services. The old server has been officially decommissioned. Apr 12, 20:45:00 GMT+0 - Monitoring - Please be advised that the PL-WR-18 server is currently working properly and is fully functional. Our team continues to closely monitor the device to ensure its stability. As planned, the server replacement with the new device will take place at night, during the hours of least activity, to minimize any potential disruptions. Apr 12, 20:35:00 GMT+0 - Investigating - We inform you that the PL-WR-18 server has failed again. Our technical team immediately began analyzing the problem to determine its causes. At the same time, we decided to replace the device to ensure the stability and reliability of services. Apr 12, 20:40:00 GMT+0 - Identified - We inform you that we have identified a problem with the PL-WR-18 server. Our team has confirmed that it is necessary to replace the device to ensure full stability and reliability of services. The replacement process has already started and we are working to restore the functionality of the server as soon as possible. Type: Incident

Duration: 14 hours and 59 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>11:33:34</var> GMT+0</small><br><strong>Resolved</strong> - We inform you that the process of replacing the PL-WR-18 server has been completed. All clients have been successfully migrated from the PL-WR-18 node to the new device, ensuring full stability and reliability of services. The old server has been officially decommissioned..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>20:45:00</var> GMT+0</small><br><strong>Monitoring</strong> - Please be advised that the PL-WR-18 server is currently working properly and is fully functional. Our team continues to closely monitor the device to ensure its stability. As planned, the server replacement with the new device will take place at night, during the hours of least activity, to minimize any potential disruptions..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>20:35:00</var> GMT+0</small><br><strong>Investigating</strong> - We inform you that the PL-WR-18 server has failed again. Our technical team immediately began analyzing the problem to determine its causes. At the same time, we decided to replace the device to ensure the stability and reliability of services..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>20:40:00</var> GMT+0</small><br><strong>Identified</strong> - We inform you that we have identified a problem with the PL-WR-18 server. Our team has confirmed that it is necessary to replace the device to ensure full stability and reliability of services. The replacement process has already started and we are working to restore the functionality of the server as soon as possible..</p> ]]> Sat, 12 Apr 2025 20:35:00 +0000 https://status.skypass.tech/incident/cm9eooset00abfb7jjvcu5t6b https://status.skypass.tech/incident/cm9eooset00abfb7jjvcu5t6b PL-WR-18 server failure Type: Incident Duration: 33 minutes Affected Components: PL - VDS Nodes Apr 7, 15:41:04 GMT+0 - Investigating - We would like to inform you that the PL-WR-18 server has crashed. Our technical team has immediately taken action to identify the cause of the problem and fix it as soon as possible. We are working intensively to restore full functionality of the server as soon as possible. Apr 7, 16:14:15 GMT+0 - Resolved - Problem solved successfully. Server is back to full working order. Apr 7, 15:45:00 GMT+0 - Monitoring - The problem with the PL-WR-18 server has been successfully resolved. The BIOS bug has been fixed and the server is back to full functionality. Technicians will monitor the server. Apr 7, 15:45:20 GMT+0 - Identified - We have identified the cause of the PL-WR-18 server failure - the problem lies in the BIOS. Our team is working on a solution, monitoring the situation. Type: Incident

Duration: 33 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>15:41:04</var> GMT+0</small><br><strong>Investigating</strong> - We would like to inform you that the PL-WR-18 server has crashed. Our technical team has immediately taken action to identify the cause of the problem and fix it as soon as possible. We are working intensively to restore full functionality of the server as soon as possible..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>16:14:15</var> GMT+0</small><br><strong>Resolved</strong> - Problem solved successfully. Server is back to full working order..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>15:45:00</var> GMT+0</small><br><strong>Monitoring</strong> - The problem with the PL-WR-18 server has been successfully resolved. The BIOS bug has been fixed and the server is back to full functionality. Technicians will monitor the server..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>15:45:20</var> GMT+0</small><br><strong>Identified</strong> - We have identified the cause of the PL-WR-18 server failure - the problem lies in the BIOS. Our team is working on a solution, monitoring the situation..</p> ]]> Mon, 7 Apr 2025 15:41:04 +0000 https://status.skypass.tech/incident/cm978nv6x007t2vie00ayehzy https://status.skypass.tech/incident/cm978nv6x007t2vie00ayehzy IceHost Panel Failure Type: Incident Duration: 1 day and 49 minutes Affected Components: Panel IceHost Mar 31, 11:24:48 GMT+0 - Resolved - The problem on the cloud infrastructure provider side, on which the IceHost panel is running, has been resolved. The incident resulted from a system error on the provider side. The service is now working properly. Mar 31, 10:30:00 GMT+0 - Investigating - There was a problem on the side of the cloud infrastructure provider on which the IceHost panel is running. We are currently waiting for a response and actions from their technical team. We will keep you updated on the progress in resolving the situation. Type: Incident

Duration: 1 day and 49 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>11:24:48</var> GMT+0</small><br><strong>Resolved</strong> - The problem on the cloud infrastructure provider side, on which the IceHost panel is running, has been resolved. The incident resulted from a system error on the provider side. The service is now working properly..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Investigating</strong> - There was a problem on the side of the cloud infrastructure provider on which the IceHost panel is running. We are currently waiting for a response and actions from their technical team. We will keep you updated on the progress in resolving the situation..</p> ]]> Mon, 31 Mar 2025 10:30:00 +0000 https://status.skypass.tech/incident/cm8wyvxe3000jhyjis7abika5 https://status.skypass.tech/incident/cm8wyvxe3000jhyjis7abika5 NL16 node failure Type: Incident Duration: 32 minutes Affected Components: EU - Nodes Mar 26, 11:45:00 GMT+0 - Resolved - This incident has been resolved. Mar 26, 11:13:00 GMT+0 - Investigating - We've detected an issue with node NL16\. We're working on a fix, more info coming soon. Type: Incident

Duration: 32 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>11:45:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>11:13:00</var> GMT+0</small><br><strong>Investigating</strong> - We've detected an issue with node NL16\. We're working on a fix, more info coming soon..</p> ]]> Wed, 26 Mar 2025 11:13:00 +0000 https://status.skypass.tech/incident/cm8pusidp000b597mzvbnecur https://status.skypass.tech/incident/cm8pusidp000b597mzvbnecur Network Service Work Type: Maintenance Duration: 4 days and 16 hours Affected Components: Fiber connection to Warsaw, Core-Network, Power Supply, Backup link Mar 10, 05:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 10, 06:52:00 GMT+0 - Completed - Maintenance has completed successfully Mar 10, 05:00:00 GMT+0 - Identified - There will be maintenance work on the main network. During this time, there may be short-term interruptions in access to services, which should not exceed a few minutes. The work will be carried out in a way that minimizes the impact on customer services. Type: Maintenance

Duration: 4 days and 16 hours

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>05:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>06:52:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>05:00:00</var> GMT+0</small><br><strong>Identified</strong> - There will be maintenance work on the main network. During this time, there may be short-term interruptions in access to services, which should not exceed a few minutes. The work will be carried out in a way that minimizes the impact on customer services..</p> ]]> Mon, 10 Mar 2025 05:00:00 +0000 https://status.skypass.tech/maintenance/cm81l3e49008y4bovoiquctj7 https://status.skypass.tech/maintenance/cm81l3e49008y4bovoiquctj7 Network traffic incident Type: Incident Duration: 5 days, 15 hours and 40 minutes Affected Components: Main Page IceHost, Core-Network, PL - Nodes Mar 9, 10:19:45 GMT+0 - Identified - We are aware of an issue related to a previously detected bug in Juniper software in Poland - Wrocław. It manifests itself as sporadic, one-time drops in connectivity every few hours or days. Our team is working intensively on a full resolution of the issue. Until the failure is completely removed, the core network will operate in a **degraded performance** state. We will inform you about further network work in subsequent announcements. Thank you for your patience and apologize for any inconvenience. Mar 10, 06:58:00 GMT+0 - Monitoring - Fixes have been implemented to eliminate the problem. We are currently conducting increased monitoring of the network to assess their effectiveness and detect any further irregularities. Mar 15, 02:00:00 GMT+0 - Resolved - Incident resolved, faulty device replaced. Type: Incident

Duration: 5 days, 15 hours and 40 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>10:19:45</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an issue related to a previously detected bug in Juniper software in Poland - Wrocław. It manifests itself as sporadic, one-time drops in connectivity every few hours or days. Our team is working intensively on a full resolution of the issue. Until the failure is completely removed, the core network will operate in a **degraded performance** state. We will inform you about further network work in subsequent announcements. Thank you for your patience and apologize for any inconvenience..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>06:58:00</var> GMT+0</small><br><strong>Monitoring</strong> - Fixes have been implemented to eliminate the problem. We are currently conducting increased monitoring of the network to assess their effectiveness and detect any further irregularities..</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Incident resolved, faulty device replaced..</p> ]]> Sun, 9 Mar 2025 10:19:45 +0000 https://status.skypass.tech/incident/cm81hezbw008c4bov3okvbi8s https://status.skypass.tech/incident/cm81hezbw008c4bov3okvbi8s Network Maintenance Type: Maintenance Duration: 5 days Affected Components: Fiber connection to Warsaw, Core-Network Mar 9, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Mar 9, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Mar 9, 02:00:00 GMT+0 - Identified - There will be maintenance work on the main network. During this time, there may be short-term interruptions in access to services, which should not exceed a few minutes. The work will be carried out in a way that minimizes the impact on customer services. Type: Maintenance

Duration: 5 days

Affected Components: ,

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - There will be maintenance work on the main network. During this time, there may be short-term interruptions in access to services, which should not exceed a few minutes. The work will be carried out in a way that minimizes the impact on customer services..</p> ]]> Sun, 9 Mar 2025 02:00:00 +0000 https://status.skypass.tech/maintenance/cm80tmyw100244bov4502211j https://status.skypass.tech/maintenance/cm80tmyw100244bov4502211j Juniper Software Failure Type: Incident Duration: 3 hours and 18 minutes Affected Components: PL - VPS Nodes, PL - VDS Nodes, Core-Network, PL - Nodes Mar 8, 21:43:07 GMT+0 - Resolved - This incident has been resolved. Mar 8, 18:30:00 GMT+0 - Monitoring - The issue caused by a bug in Juniper software has been identified and a fix has been implemented. We are currently monitoring the situation to ensure that the issue does not recur. We appreciate your patience and apologize for any inconvenience. Mar 8, 18:25:00 GMT+0 - Investigating - An outage has occurred due to a bug in Juniper software, which may impact the stability and availability of network services. Our technical team is actively investigating the issue to determine the exact cause and implement a solution as soon as possible. Thank you for your patience Type: Incident

Duration: 3 hours and 18 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>21:43:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - The issue caused by a bug in Juniper software has been identified and a fix has been implemented. We are currently monitoring the situation to ensure that the issue does not recur. We appreciate your patience and apologize for any inconvenience..</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>18:25:00</var> GMT+0</small><br><strong>Investigating</strong> - An outage has occurred due to a bug in Juniper software, which may impact the stability and availability of network services. Our technical team is actively investigating the issue to determine the exact cause and implement a solution as soon as possible. Thank you for your patience.</p> ]]> Sat, 8 Mar 2025 18:25:00 +0000 https://status.skypass.tech/incident/cm80jxj5y000egwrtarovmapj https://status.skypass.tech/incident/cm80jxj5y000egwrtarovmapj EU20 - NL20 Motherboard Failure Type: Incident Duration: 11 hours and 18 minutes Affected Components: EU - Nodes Mar 4, 00:22:23 GMT+0 - Identified - There was a motherboard failure in node EU20-NL20\. We are waiting for the data center team to replace it. Mar 4, 11:40:17 GMT+0 - Resolved - The fault has been resolved, the server has been migrated from the 5950X processor to the latest 9950X processor and DDR5 memory. All servers on this node will be extended for an additional 5 days. Type: Incident

Duration: 11 hours and 18 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>00:22:23</var> GMT+0</small><br><strong>Identified</strong> - There was a motherboard failure in node EU20-NL20\. We are waiting for the data center team to replace it..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:40:17</var> GMT+0</small><br><strong>Resolved</strong> - The fault has been resolved, the server has been migrated from the 5950X processor to the latest 9950X processor and DDR5 memory. All servers on this node will be extended for an additional 5 days..</p> ]]> Tue, 4 Mar 2025 00:22:23 +0000 https://status.skypass.tech/incident/cm7tqvgoe002txuxkvtqkga46 https://status.skypass.tech/incident/cm7tqvgoe002txuxkvtqkga46 Technical break PL-RAM-6 node Type: Maintenance Duration: 1 hour Affected Components: PL - VPS Nodes Mar 2, 00:30:01 GMT+0 - Identified - Maintenance is now in progress Mar 2, 01:30:00 GMT+0 - Completed - Maintenance has completed successfully Mar 2, 00:30:00 GMT+0 - Identified - On March 2, 2025 at 1:30 AM, a maintenance break will begin on the PL-RAM-6 node. During this time, the VPS servers will be unavailable. The work should last a maximum of 60 minutes. Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>00:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>01:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Mar <var data-var='date'> 2</var>, <var data-var='time'>00:30:00</var> GMT+0</small><br><strong>Identified</strong> - On March 2, 2025 at 1:30 AM, a maintenance break will begin on the PL-RAM-6 node. During this time, the VPS servers will be unavailable. The work should last a maximum of 60 minutes..</p> ]]> Sun, 2 Mar 2025 00:30:00 +0000 https://status.skypass.tech/maintenance/cm7pecane001uyikr5r1sz0po https://status.skypass.tech/maintenance/cm7pecane001uyikr5r1sz0po Partial unavailability of nodes Type: Incident Duration: 6 hours and 50 minutes Affected Components: Core-Network, Fiber-Connection to AMS, Backup Internet Connection, Power Supply, EU - Nodes Feb 23, 02:15:00 GMT+0 - Investigating - We have detected issues with the operation of nodes in the EU region. We are currently analyzing the situation and awaiting additional information from the data center technical team. Feb 23, 09:05:00 GMT+0 - Resolved - **The issue has been resolved.** The cause of the failure was a bug in the Juniper switch software that caused disruptions in the operation of the nodes. The systems have returned to full functionality. Type: Incident

Duration: 6 hours and 50 minutes

Affected Components: , , , ,

<p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>02:15:00</var> GMT+0</small><br><strong>Investigating</strong> - We have detected issues with the operation of nodes in the EU region. We are currently analyzing the situation and awaiting additional information from the data center technical team..</p> <p><small>Feb <var data-var='date'> 23</var>, <var data-var='time'>09:05:00</var> GMT+0</small><br><strong>Resolved</strong> - **The issue has been resolved.** The cause of the failure was a bug in the Juniper switch software that caused disruptions in the operation of the nodes. The systems have returned to full functionality..</p> ]]> Sun, 23 Feb 2025 02:15:00 +0000 https://status.skypass.tech/incident/cm7h2u9hw006yln3dn388xxzx https://status.skypass.tech/incident/cm7h2u9hw006yln3dn388xxzx Network problems Type: Incident Duration: 10 days, 11 hours and 23 minutes Affected Components: Fiber connection to Warsaw Mar 4, 00:22:49 GMT+0 - Resolved - This incident has been resolved. Feb 22, 17:20:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Feb 22, 11:20:00 GMT+0 - Identified - The data center where our servers are colocated mistakenly identified traffic to the services as a potential attack and blocked all network traffic, resulting in a service outage. The issue was resolved by updating the settings in the data center infrastructure. Preventive measures have been implemented to prevent a similar situation from occurring in the future. Feb 21, 12:59:33 GMT+0 - Identified - We have detected issues with the servers in the Polish localization, they occurred due to a migration of Path Networks, about which we were not informed. We are currently working on a solution and switching the servers to backup protection to restore service stability as soon as possible. We apologize for any inconvenience and thank you for your patience and understanding. We will keep you updated on the progress of this matter. Feb 21, 13:05:00 GMT+0 - Identified - The data center where our servers are located misidentified traffic to services as a potential attack and blocked all network traffic, which caused a service outage. The problem was resolved by updating the settings in the data center infrastructure. Actions have been taken to prevent a similar situation from occurring again in the future. Type: Incident

Duration: 10 days, 11 hours and 23 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>00:22:49</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>17:20:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Feb <var data-var='date'> 22</var>, <var data-var='time'>11:20:00</var> GMT+0</small><br><strong>Identified</strong> - The data center where our servers are colocated mistakenly identified traffic to the services as a potential attack and blocked all network traffic, resulting in a service outage. The issue was resolved by updating the settings in the data center infrastructure. Preventive measures have been implemented to prevent a similar situation from occurring in the future..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>12:59:33</var> GMT+0</small><br><strong>Identified</strong> - We have detected issues with the servers in the Polish localization, they occurred due to a migration of Path Networks, about which we were not informed. We are currently working on a solution and switching the servers to backup protection to restore service stability as soon as possible. We apologize for any inconvenience and thank you for your patience and understanding. We will keep you updated on the progress of this matter..</p> <p><small>Feb <var data-var='date'> 21</var>, <var data-var='time'>13:05:00</var> GMT+0</small><br><strong>Identified</strong> - The data center where our servers are located misidentified traffic to services as a potential attack and blocked all network traffic, which caused a service outage. The problem was resolved by updating the settings in the data center infrastructure. Actions have been taken to prevent a similar situation from occurring again in the future..</p> ]]> Fri, 21 Feb 2025 12:59:33 +0000 https://status.skypass.tech/incident/cm7es2twt00a4ycv2q515xrjj https://status.skypass.tech/incident/cm7es2twt00a4ycv2q515xrjj Node maintenance {node} Type: Maintenance Duration: 20 minutes Affected Components: EU - Nodes Jan 26, 00:00:01 GMT+0 - Identified - Maintenance is now in progress Jan 26, 00:00:00 GMT+0 - Identified - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding. Jan 26, 00:20:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 20 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>00:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>00:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding..</p> <p><small>Jan <var data-var='date'> 26</var>, <var data-var='time'>00:20:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 26 Jan 2025 00:00:00 +0000 https://status.skypass.tech/maintenance/cm6cikvx8000a13gmfgp2q0zv https://status.skypass.tech/maintenance/cm6cikvx8000a13gmfgp2q0zv TPIX packet loss Type: Incident Jan 25, 18:00:00 GMT+0 - Resolved - This incident has been resolved. Jan 25, 19:31:00 GMT+0 - Identified - ### The TPIX exchange point has experienced connectivity issues, resulting in packet loss. Our technical team is working to restore Type: Incident

<p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>18:00:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>19:31:00</var> GMT+0</small><br><strong>Identified</strong> - ### The TPIX exchange point has experienced connectivity issues, resulting in packet loss. Our technical team is working to restore.</p> ]]> Sat, 25 Jan 2025 18:00:00 +0000 https://status.skypass.tech/incident/cm6cm6i8r00484mjttilcnhzt https://status.skypass.tech/incident/cm6cm6i8r00484mjttilcnhzt Node maintenance {node} Type: Maintenance Duration: 44 minutes Affected Components: PL - Nodes Jan 25, 17:30:01 GMT+0 - Identified - Maintenance is now in progress Jan 25, 18:13:56 GMT+0 - Completed - The maintenance has ended, servers on this node will be extended for an additional 3 days. Jan 25, 17:30:00 GMT+0 - Identified - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding. Type: Maintenance

Duration: 44 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>17:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>18:13:56</var> GMT+0</small><br><strong>Completed</strong> - The maintenance has ended, servers on this node will be extended for an additional 3 days..</p> <p><small>Jan <var data-var='date'> 25</var>, <var data-var='time'>17:30:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding..</p> ]]> Sat, 25 Jan 2025 17:30:00 +0000 https://status.skypass.tech/maintenance/cm6cbwqpx00345ab0n4rz638w https://status.skypass.tech/maintenance/cm6cbwqpx00345ab0n4rz638w PL15 node failure Type: Incident Duration: 1 day, 19 hours and 57 minutes Affected Components: PL - Nodes Dec 18, 11:29:00 GMT+0 - Resolved - The faulty DIMMs have been replaced. The node is working properly Dec 19, 21:06:43 GMT+0 - Resolved - After long observation, the node is working properly. Dec 18, 01:09:36 GMT+0 - Identified - We have detected a problem with the node and are currently working on fixing it. We are working to fix the issue as soon as possible. ETA: 18.12.2024 11:00 Dec 19, 11:53:02 GMT+0 - Monitoring - The node's processor has been replaced, and the servers have been powered on. The node's health is being monitored. Dec 19, 11:16:44 GMT+0 - Identified - Repair work is underway on the junction Dec 18, 14:46:02 GMT+0 - Identified - Unfortunately the problem with the node has returned, we are working on further troubleshooting Dec 18, 16:59:16 GMT+0 - Monitoring - The motherboard and power supply in the node have been replaced, the servers have been powered on. Node status monitoring is in progress. Type: Incident

Duration: 1 day, 19 hours and 57 minutes

Affected Components:

<p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>11:29:00</var> GMT+0</small><br><strong>Resolved</strong> - The faulty DIMMs have been replaced. The node is working properly.</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>21:06:43</var> GMT+0</small><br><strong>Resolved</strong> - After long observation, the node is working properly..</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>01:09:36</var> GMT+0</small><br><strong>Identified</strong> - We have detected a problem with the node and are currently working on fixing it. We are working to fix the issue as soon as possible. ETA: 18.12.2024 11:00.</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>11:53:02</var> GMT+0</small><br><strong>Monitoring</strong> - The node's processor has been replaced, and the servers have been powered on. The node's health is being monitored..</p> <p><small>Dec <var data-var='date'> 19</var>, <var data-var='time'>11:16:44</var> GMT+0</small><br><strong>Identified</strong> - Repair work is underway on the junction.</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>14:46:02</var> GMT+0</small><br><strong>Identified</strong> - Unfortunately the problem with the node has returned, we are working on further troubleshooting.</p> <p><small>Dec <var data-var='date'> 18</var>, <var data-var='time'>16:59:16</var> GMT+0</small><br><strong>Monitoring</strong> - The motherboard and power supply in the node have been replaced, the servers have been powered on. Node status monitoring is in progress..</p> ]]> Wed, 18 Dec 2024 01:09:36 +0000 https://status.skypass.tech/incident/cm4t73gt0005d2pkf13oroz8i https://status.skypass.tech/incident/cm4t73gt0005d2pkf13oroz8i Lost connection to servers Type: Incident Duration: 1 day, 7 hours and 26 minutes Affected Components: Core-Network, Power Supply, EU - Nodes, EU - VDS Nodes Nov 19, 12:01:00 GMT+0 - Identified - We are waiting for information from the datacenter. Nov 19, 19:27:00 GMT+0 - Resolved - Power has been fully restored, servers on nodes have been turned on Nov 19, 14:18:47 GMT+0 - Identified - Power has been restored to some nodes. Type: Incident

Duration: 1 day, 7 hours and 26 minutes

Affected Components: , , ,

<p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>12:01:00</var> GMT+0</small><br><strong>Identified</strong> - We are waiting for information from the datacenter..</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>19:27:00</var> GMT+0</small><br><strong>Resolved</strong> - Power has been fully restored, servers on nodes have been turned on.</p> <p><small>Nov <var data-var='date'> 19</var>, <var data-var='time'>14:18:47</var> GMT+0</small><br><strong>Identified</strong> - Power has been restored to some nodes..</p> ]]> Tue, 19 Nov 2024 12:01:00 +0000 https://status.skypass.tech/incident/cm3of8dt00016xlbqlam03vro https://status.skypass.tech/incident/cm3of8dt00016xlbqlam03vro Migration EU09 - NL09 Type: Maintenance Duration: 2 hours Affected Components: EU - Nodes Nov 14, 23:15:00 GMT+0 - Identified - Node migration to infrastructure with newer components is planned, which will enhance the quality of our services. During the migration, servers will be temporarily unavailable. With upgraded hardware, we anticipate improved performance and stability. Thank you for your understanding, and we apologize for any inconvenience. update: Migration rescheduled to 5 November update #2: Migration rescheduled to 22 November Nov 14, 23:15:01 GMT+0 - Identified - Maintenance is now in progress Nov 15, 01:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>23:15:00</var> GMT+0</small><br><strong>Identified</strong> - Node migration to infrastructure with newer components is planned, which will enhance the quality of our services. During the migration, servers will be temporarily unavailable. With upgraded hardware, we anticipate improved performance and stability. Thank you for your understanding, and we apologize for any inconvenience. update: Migration rescheduled to 5 November update #2: Migration rescheduled to 22 November.</p> <p><small>Nov <var data-var='date'> 14</var>, <var data-var='time'>23:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 15</var>, <var data-var='time'>01:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 14 Nov 2024 23:15:00 +0000 https://status.skypass.tech/maintenance/cm2vr6s150002ipamjg5uyaqj https://status.skypass.tech/maintenance/cm2vr6s150002ipamjg5uyaqj Important node maintenance PL12-WRO Type: Maintenance Duration: 1 hour and 15 minutes Affected Components: PL - Nodes Nov 11, 09:30:01 GMT+0 - Identified - Maintenance is now in progress Nov 11, 09:30:00 GMT+0 - Identified - Maintenance work will be carried out on one of the nodes in our infrastructure due to a server cooling system issue. This may result in temporary unavailability of servers managed by this node. We are making every effort to complete the work as quickly as possible and minimize the impact on service operation. We apologize for any inconvenience and thank you for your understanding. Nov 11, 10:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 15 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>09:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance work will be carried out on one of the nodes in our infrastructure due to a server cooling system issue. This may result in temporary unavailability of servers managed by this node. We are making every effort to complete the work as quickly as possible and minimize the impact on service operation. We apologize for any inconvenience and thank you for your understanding..</p> <p><small>Nov <var data-var='date'> 11</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 11 Nov 2024 09:30:00 +0000 https://status.skypass.tech/maintenance/cm3crihds002jly97ediw9fso https://status.skypass.tech/maintenance/cm3crihds002jly97ediw9fso Node maintenance {node} Type: Maintenance Duration: 30 minutes Affected Components: PL - Nodes Nov 6, 23:45:00 GMT+0 - Identified - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding. Nov 7, 00:15:00 GMT+0 - Completed - Maintenance has completed successfully Nov 6, 23:45:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 30 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>23:45:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding..</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>00:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>23:45:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 6 Nov 2024 23:45:00 +0000 https://status.skypass.tech/maintenance/cm33n9ppg001i9wnn5vto60rd https://status.skypass.tech/maintenance/cm33n9ppg001i9wnn5vto60rd Node maintenance {node} Type: Maintenance Duration: 7 days and 4 hours Affected Components: PL - Nodes Nov 6, 23:15:01 GMT+0 - Identified - Maintenance is now in progress Nov 6, 23:15:00 GMT+0 - Identified - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding. Nov 7, 02:07:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 7 days and 4 hours

Affected Components:

<p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>23:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 6</var>, <var data-var='time'>23:15:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding..</p> <p><small>Nov <var data-var='date'> 7</var>, <var data-var='time'>02:07:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 6 Nov 2024 23:15:00 +0000 https://status.skypass.tech/maintenance/cm2wjc3pm000kw162dn3ou712 https://status.skypass.tech/maintenance/cm2wjc3pm000kw162dn3ou712 Migration of nodes EU05 and EU07 Type: Maintenance Duration: 1 hour and 41 minutes Affected Components: EU - Nodes Oct 14, 22:30:00 GMT+0 - Identified - On Tuesday at 12:30 AM, the migration of EU05 and EU07 nodes to AMD Ryzen 9 7950X3D servers will begin. During the migration, the servers will be unavailable. IPv4 addresses and ports will remain unchanged. Oct 15, 01:43:25 GMT+0 - Completed - Migration of nodes EU05 and EU07 has been completed. **IPv4 addresses and FQDN of servers and databases have changed** . Oct 15, 00:02:36 GMT+0 - Identified - Maintenance is now in progress. Type: Maintenance

Duration: 1 hour and 41 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 14</var>, <var data-var='time'>22:30:00</var> GMT+0</small><br><strong>Identified</strong> - On Tuesday at 12:30 AM, the migration of EU05 and EU07 nodes to AMD Ryzen 9 7950X3D servers will begin. During the migration, the servers will be unavailable. IPv4 addresses and ports will remain unchanged..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>01:43:25</var> GMT+0</small><br><strong>Completed</strong> - Migration of nodes EU05 and EU07 has been completed. **IPv4 addresses and FQDN of servers and databases have changed** ..</p> <p><small>Oct <var data-var='date'> 15</var>, <var data-var='time'>00:02:36</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> ]]> Mon, 14 Oct 2024 22:30:00 +0000 https://status.skypass.tech/maintenance/cm24kopf30012sz8i9vfurkwf https://status.skypass.tech/maintenance/cm24kopf30012sz8i9vfurkwf Urgent maintenance AMS Type: Maintenance Duration: 3 hours Affected Components: Core-Network, EU - Nodes, EU - VDS Nodes Aug 27, 13:55:01 GMT+0 - Identified - Maintenance is now in progress Aug 27, 16:55:00 GMT+0 - Completed - Maintenance has completed successfully Aug 27, 13:55:00 GMT+0 - Identified - On August 27, 2024, at 04:00 PM maintenance work will take place in Amsterdam to replace one of the devices of the Path Networks security provider. All addresses located in the European location will be redirected to backup protection to ensure server continuity. This will take approximately 3 hours. Type: Maintenance

Duration: 3 hours

Affected Components: , ,

<p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>13:55:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>16:55:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Aug <var data-var='date'> 27</var>, <var data-var='time'>13:55:00</var> GMT+0</small><br><strong>Identified</strong> - On August 27, 2024, at 04:00 PM maintenance work will take place in Amsterdam to replace one of the devices of the Path Networks security provider. All addresses located in the European location will be redirected to backup protection to ensure server continuity. This will take approximately 3 hours..</p> ]]> Tue, 27 Aug 2024 13:55:00 +0000 https://status.skypass.tech/maintenance/cm0cgqdht001wcb0ngp4bw7ta https://status.skypass.tech/maintenance/cm0cgqdht001wcb0ngp4bw7ta Maintenance Fiber-Connection to AMS / Prace na Łączu Światłowodowym do AMS Type: Maintenance Duration: 6 hours Affected Components: Fiber-Connection to AMS, EU - Nodes Aug 22, 22:00:01 GMT+0 - Identified - Maintenance is currently underway Aug 22, 22:00:00 GMT+0 - Identified - PL: W dniu 23.08.2024, o godzinie 00:00 rozpoczną się prace na łączu światłowodowym do AMS. Może to skutkować lekko podwyższonym opóźnieniem do godzin porannych. EN: Maintenance work is scheduled for the fiber connection to AMS starting on August 23, 2024, at 00:00\. This may result in slightly increased latency until 7:00 AM. Aug 23, 04:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 6 hours

Affected Components: ,

<p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is currently underway.</p> <p><small>Aug <var data-var='date'> 22</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - PL: W dniu 23.08.2024, o godzinie 00:00 rozpoczną się prace na łączu światłowodowym do AMS. Może to skutkować lekko podwyższonym opóźnieniem do godzin porannych. EN: Maintenance work is scheduled for the fiber connection to AMS starting on August 23, 2024, at 00:00\. This may result in slightly increased latency until 7:00 AM..</p> <p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>04:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 22 Aug 2024 22:00:00 +0000 https://status.skypass.tech/maintenance/cm05rm5z3000xp787z5wtnwtg https://status.skypass.tech/maintenance/cm05rm5z3000xp787z5wtnwtg