SkyPass Status - Incident history https://status.skypass.tech SkyPass Tue, 15 Sep 2026 11:00:00 +0000 Prace planowe TPIX / TPNet - 10.09.2026 Type: Maintenance Duration: 3 hours Affected Components: Core-Network, Dark Fiber Connection Sep 6, 09:38:52 GMT+0 - Identified - Informujemy o zaplanowanych pracach technicznych prowadzonych przez **Orange Polska**, dotyczących połączeń **TPIX** oraz **TPNet**. **Okno serwisowe:** 10.09.2026, godz. 00:00-03:00 **Przewidywany czas prac:** do 60 minut Ze względu na redundancję naszej sieci oraz dostępność alternatywnych tras, nie przewidujemy istotnego wpływu na dostępność usług. W trakcie prac mogą jednak wystąpić krótkotrwałe zmiany tras lub pojedyncze przerwy w transmisji. Przepraszamy za ewentualne niedogodności. Sep 9, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Sep 10, 01:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 3 hours

Affected Components: ,

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>09:38:52</var> GMT+0</small><br><strong>Identified</strong> - Informujemy o zaplanowanych pracach technicznych prowadzonych przez **Orange Polska**, dotyczących połączeń **TPIX** oraz **TPNet**. **Okno serwisowe:** 10.09.2026, godz. 00:00-03:00 **Przewidywany czas prac:** do 60 minut Ze względu na redundancję naszej sieci oraz dostępność alternatywnych tras, nie przewidujemy istotnego wpływu na dostępność usług. W trakcie prac mogą jednak wystąpić krótkotrwałe zmiany tras lub pojedyncze przerwy w transmisji. Przepraszamy za ewentualne niedogodności..</p> <p><small>Sep <var data-var='date'> 9</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 10</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 9 Sep 2026 22:00:00 +0000 https://status.skypass.tech/maintenance/cmtpmdhbg0j3k13qmtd7m3if7 https://status.skypass.tech/maintenance/cmtpmdhbg0j3k13qmtd7m3if7 Planned network infrastructure modernization works Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Core-Network, PL - VPS Nodes, PL - VDS Nodes, PL - Nodes, Dark Fiber Connection Sep 4, 01:52:21 GMT+0 - Identified - Planned network work will take place to modernize and implement improvements to our infrastructure. The goal is to increase network stability and reliability, as well as introduce improvements to improve the quality of service provided. During the work, short-term timeouts or temporary interruptions in service access may occur. We are making every effort to ensure that the work is carried out without any impact on service performance. Sep 4, 10:30:01 GMT+0 - Identified - Maintenance is now in progress Sep 4, 12:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , , , ,

<p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>01:52:21</var> GMT+0</small><br><strong>Identified</strong> - Planned network work will take place to modernize and implement improvements to our infrastructure. The goal is to increase network stability and reliability, as well as introduce improvements to improve the quality of service provided. During the work, short-term timeouts or temporary interruptions in service access may occur. We are making every effort to ensure that the work is carried out without any impact on service performance..</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>10:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 4</var>, <var data-var='time'>12:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 4 Sep 2026 10:30:00 +0000 https://status.skypass.tech/maintenance/cmtmatt7n04zr0wqqkdclm0id https://status.skypass.tech/maintenance/cmtmatt7n04zr0wqqkdclm0id Problems from upstream Type: Incident Duration: 12 hours and 30 minutes Affected Components: Core-Network, PL - VPS Nodes, PL - VDS Nodes, PL - Nodes, Dark Fiber Connection Aug 23, 21:39:00 GMT+0 - Investigating - We are currently experiencing issues with one of our upstream providers that may impact the availability and stability of some of our services. Our team is analyzing the situation and working to resolve the issue. We will keep you updated on further progress. Aug 23, 22:35:00 GMT+0 - Monitoring - Wdrożyliśmy poprawki i obecnie wszystkie usługi działają prawidłowo. Monitorujemy sytuację, aby upewnić się, że problem został w pełni wyeliminowany. Aug 24, 10:08:53 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 12 hours and 30 minutes

Affected Components: , , , ,

<p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>21:39:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing issues with one of our upstream providers that may impact the availability and stability of some of our services. Our team is analyzing the situation and working to resolve the issue. We will keep you updated on further progress..</p> <p><small>Aug <var data-var='date'> 23</var>, <var data-var='time'>22:35:00</var> GMT+0</small><br><strong>Monitoring</strong> - Wdrożyliśmy poprawki i obecnie wszystkie usługi działają prawidłowo. Monitorujemy sytuację, aby upewnić się, że problem został w pełni wyeliminowany..</p> <p><small>Aug <var data-var='date'> 24</var>, <var data-var='time'>10:08:53</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 23 Aug 2026 21:39:00 +0000 https://status.skypass.tech/incident/cmt6a1dkg1kxt0kpbwwcwoev7 https://status.skypass.tech/incident/cmt6a1dkg1kxt0kpbwwcwoev7 DDoS infrastructure update Type: Maintenance Duration: 45 minutes Affected Components: PL - VPS Nodes, PL - VDS Nodes, PL - Nodes, Dark Fiber Connection Aug 1, 18:11:10 GMT+0 - Identified - A scheduled maintenance window will take place to update and improve our scrubbing server infrastructure. The purpose of this maintenance is to further enhance our DDoS protection platform, improve its stability, and introduce optimizations that increase the overall reliability of our services. During the maintenance, brief timeouts or short interruptions to the protection service may occur. We are making every effort to ensure that the update is completed without any impact on the availability of our services. Aug 2, 03:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 2, 03:45:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 45 minutes

Affected Components: , , ,

<p><small>Aug <var data-var='date'> 1</var>, <var data-var='time'>18:11:10</var> GMT+0</small><br><strong>Identified</strong> - A scheduled maintenance window will take place to update and improve our scrubbing server infrastructure. The purpose of this maintenance is to further enhance our DDoS protection platform, improve its stability, and introduce optimizations that increase the overall reliability of our services. During the maintenance, brief timeouts or short interruptions to the protection service may occur. We are making every effort to ensure that the update is completed without any impact on the availability of our services..</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>03:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 2</var>, <var data-var='time'>03:45:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 2 Aug 2026 03:00:00 +0000 https://status.skypass.tech/maintenance/cmsaotmei0jsb1aqluxf9xiqs https://status.skypass.tech/maintenance/cmsaotmei0jsb1aqluxf9xiqs Node maintenance {node} Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: PL - Nodes Jul 17, 15:43:10 GMT+0 - Identified - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding. Jul 21, 05:30:01 GMT+0 - Identified - Maintenance is now in progress Jul 21, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>15:43:10</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding..</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>05:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 21</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 21 Jul 2026 05:30:00 +0000 https://status.skypass.tech/maintenance/cmrp3ximp0dtl1flkhxo8tu3x https://status.skypass.tech/maintenance/cmrp3ximp0dtl1flkhxo8tu3x Planned Maintenance: Virtualization Node Reboots (17.07.2026) Type: Maintenance Duration: 3 hours Affected Components: EU - VDS Nodes, PL - VPS Nodes, PL - VDS Nodes Jul 16, 09:08:27 GMT+0 - Identified - On **17 July 2026**, we will perform planned maintenance involving the reboot of all virtualization nodes with the following prefixes: * **pl-ram-X** * **pl-wr-X** * **nl-ey-X** As part of this maintenance, **all virtual machines hosted on the affected nodes will also be restarted**. **Expected impact** * Virtual machines will experience a temporary interruption during the reboot process. * **Expected downtime is less than 5 minutes per VM.** * Services will automatically become available again once the affected node and virtual machines have restarted. This maintenance is required to ensure the continued stability and security of the platform. We apologize for any inconvenience and appreciate your understanding. If you have any questions, please contact our support team. Jul 17, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 17, 08:23:19 GMT+0 - Identified - Maintenance will take longer. The average downtime for nodes remains 5 minutes. Jul 17, 10:30:00 GMT+0 - Completed - Maintenance has completed successfully Jul 17, 10:40:16 GMT+0 - Identified - Maintenance is now in progress. Jul 17, 11:00:00 GMT+0 - Completed - Maintenance has completed successfully. Type: Maintenance

Duration: 3 hours

Affected Components: , ,

<p><small>Jul <var data-var='date'> 16</var>, <var data-var='time'>09:08:27</var> GMT+0</small><br><strong>Identified</strong> - On **17 July 2026**, we will perform planned maintenance involving the reboot of all virtualization nodes with the following prefixes: * **pl-ram-X** * **pl-wr-X** * **nl-ey-X** As part of this maintenance, **all virtual machines hosted on the affected nodes will also be restarted**. **Expected impact** * Virtual machines will experience a temporary interruption during the reboot process. * **Expected downtime is less than 5 minutes per VM.** * Services will automatically become available again once the affected node and virtual machines have restarted. This maintenance is required to ensure the continued stability and security of the platform. We apologize for any inconvenience and appreciate your understanding. If you have any questions, please contact our support team..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>08:23:19</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will take longer. The average downtime for nodes remains 5 minutes..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>10:40:16</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Jul <var data-var='date'> 17</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> ]]> Fri, 17 Jul 2026 08:00:00 +0000 https://status.skypass.tech/maintenance/cmrnae25m08oj0rp0g1pupud4 https://status.skypass.tech/maintenance/cmrnae25m08oj0rp0g1pupud4 Node maintenance PL09-WRO Type: Maintenance Duration: 1 day and 5 minutes Affected Components: PL - Nodes Jul 1, 00:01:07 GMT+0 - Identified - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding. Jul 1, 09:54:53 GMT+0 - Identified - Maintenance is now in progress. Jul 2, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 day and 5 minutes

Affected Components:

<p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>00:01:07</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding..</p> <p><small>Jul <var data-var='date'> 1</var>, <var data-var='time'>09:54:53</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Jul <var data-var='date'> 2</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 2 Jul 2026 08:30:00 +0000 https://status.skypass.tech/maintenance/cmr1b8f3002ch0kmo8dlyi9o0 https://status.skypass.tech/maintenance/cmr1b8f3002ch0kmo8dlyi9o0 Problemy z blokowanymi połączeniami Type: Incident Duration: 18 hours and 12 minutes Affected Components: PL - VPS Nodes, PL - Nodes, PL - VDS Nodes, Dark Fiber Connection Jun 27, 10:25:52 GMT+0 - Resolved - This incident has been resolved. Jun 27, 15:38:35 GMT+0 - Resolved - Przeprowadziliśmy szczegółową analizę przyczyny problemów występujących w dniach **26–27.06**. Źródłem incydentu okazało się nieprawidłowe zachowanie mechanizmów ochrony podczas bardzo specyficznego typu ataków TCP. W określonych warunkach prowadziło to do duplikowania pakietów ARP. Ze względu na wykorzystanie w naszej infrastrukturze technologii EVPN skutkowało to zakłóceniami w działaniu części usług. Diagnostyka była utrudniona, ponieważ problem był niereprodukowalny – nawet przy odtworzeniu identycznego ruchu nie występował ponownie. Wdrożyliśmy poprawki, które całkowicie eliminują przyczynę incydentu. Od momentu ich wdrożenia infrastruktura działa stabilnie i nie obserwujemy ponownego występowania problemu. W ramach rekompensaty wszystkim aktywnym serwerom zlokalizowanym w Polsce zostały automatycznie przyznane **4 dodatkowe dni ważności usługi**. Przepraszamy za wszelkie niedogodności oraz dziękujemy za cierpliwość i zaufanie. Jun 26, 21:27:00 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 26, 22:07:56 GMT+0 - Investigating - We are currently experiencing connectivity issues that may impact the availability of some of our services. Our team is actively investigating the cause of the issue and working to resolve it as quickly as possible. We apologize for any inconvenience and will continue to provide further updates. Jun 26, 22:37:46 GMT+0 - Monitoring - We have implemented corrective actions and are currently monitoring the situation to confirm full service stability. We will continue to monitor the infrastructure and keep you updated on any changes. We thank you for your patience and apologize for any inconvenience. Jun 27, 11:50:29 GMT+0 - Monitoring - Po wcześniejszej poprawie sytuacji problem z łącznością wystąpił ponownie. Wdrożyliśmy kolejne środki zaradcze mające na celu wyeliminowanie przyczyny incydentu i obecnie monitorujemy działanie usług. Nasz zespół na bieżąco obserwuje sytuację, aby potwierdzić pełną stabilność środowiska. O kolejnych zmianach będziemy informować w następnych aktualizacjach. Przepraszamy za wszelkie niedogodności i dziękujemy za cierpliwość. Jun 27, 15:38:34 GMT+0 - Identified - Konieczne jest wykonanie restartu urządzeń filtrujących, odbędzie się on o godzinie 17:55, możliwe jest wystąpienie jednorazowego zerwania aktywnych sesji. Type: Incident

Duration: 18 hours and 12 minutes

Affected Components: , , ,

<p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>10:25:52</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>15:38:35</var> GMT+0</small><br><strong>Resolved</strong> - Przeprowadziliśmy szczegółową analizę przyczyny problemów występujących w dniach **26–27.06**. Źródłem incydentu okazało się nieprawidłowe zachowanie mechanizmów ochrony podczas bardzo specyficznego typu ataków TCP. W określonych warunkach prowadziło to do duplikowania pakietów ARP. Ze względu na wykorzystanie w naszej infrastrukturze technologii EVPN skutkowało to zakłóceniami w działaniu części usług. Diagnostyka była utrudniona, ponieważ problem był niereprodukowalny – nawet przy odtworzeniu identycznego ruchu nie występował ponownie. Wdrożyliśmy poprawki, które całkowicie eliminują przyczynę incydentu. Od momentu ich wdrożenia infrastruktura działa stabilnie i nie obserwujemy ponownego występowania problemu. W ramach rekompensaty wszystkim aktywnym serwerom zlokalizowanym w Polsce zostały automatycznie przyznane **4 dodatkowe dni ważności usługi**. Przepraszamy za wszelkie niedogodności oraz dziękujemy za cierpliwość i zaufanie..</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>21:27:00</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>22:07:56</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing connectivity issues that may impact the availability of some of our services. Our team is actively investigating the cause of the issue and working to resolve it as quickly as possible. We apologize for any inconvenience and will continue to provide further updates..</p> <p><small>Jun <var data-var='date'> 26</var>, <var data-var='time'>22:37:46</var> GMT+0</small><br><strong>Monitoring</strong> - We have implemented corrective actions and are currently monitoring the situation to confirm full service stability. We will continue to monitor the infrastructure and keep you updated on any changes. We thank you for your patience and apologize for any inconvenience..</p> <p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>11:50:29</var> GMT+0</small><br><strong>Monitoring</strong> - Po wcześniejszej poprawie sytuacji problem z łącznością wystąpił ponownie. Wdrożyliśmy kolejne środki zaradcze mające na celu wyeliminowanie przyczyny incydentu i obecnie monitorujemy działanie usług. Nasz zespół na bieżąco obserwuje sytuację, aby potwierdzić pełną stabilność środowiska. O kolejnych zmianach będziemy informować w następnych aktualizacjach. Przepraszamy za wszelkie niedogodności i dziękujemy za cierpliwość..</p> <p><small>Jun <var data-var='date'> 27</var>, <var data-var='time'>15:38:34</var> GMT+0</small><br><strong>Identified</strong> - Konieczne jest wykonanie restartu urządzeń filtrujących, odbędzie się on o godzinie 17:55, możliwe jest wystąpienie jednorazowego zerwania aktywnych sesji. .</p> ]]> Fri, 26 Jun 2026 21:27:00 +0000 https://status.skypass.tech/incident/cmqvcz6lt03wb2juvket37fmw https://status.skypass.tech/incident/cmqvcz6lt03wb2juvket37fmw Node maintenance {node} Type: Maintenance Duration: 1 hour Affected Components: PL - Nodes Jun 17, 10:00:00 GMT+0 - Completed - Maintenance has completed successfully Jun 15, 11:06:33 GMT+0 - Identified - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding. Jun 17, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>10:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Jun <var data-var='date'> 15</var>, <var data-var='time'>11:06:33</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding..</p> <p><small>Jun <var data-var='date'> 17</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> ]]> Wed, 17 Jun 2026 09:00:00 +0000 https://status.skypass.tech/maintenance/cmqf3yj6f015q2jp714rjsss2 https://status.skypass.tech/maintenance/cmqf3yj6f015q2jp714rjsss2 Connection problems Type: Incident Duration: 8 hours and 7 minutes Affected Components: Core-Network, PL - VPS Nodes, PL - Nodes, PL - VDS Nodes, Dark Fiber Connection Jun 11, 23:17:03 GMT+0 - Resolved - Problemy zostały rozwiązane Jun 11, 15:10:00 GMT+0 - Investigating - We are currently experiencing issues with some services in our network infrastructure. Our team is conducting detailed diagnostics and working to determine the cause of the issue. Jun 11, 16:54:08 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Type: Incident

Duration: 8 hours and 7 minutes

Affected Components: , , , ,

<p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>23:17:03</var> GMT+0</small><br><strong>Resolved</strong> - Problemy zostały rozwiązane.</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>15:10:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently experiencing issues with some services in our network infrastructure. Our team is conducting detailed diagnostics and working to determine the cause of the issue..</p> <p><small>Jun <var data-var='date'> 11</var>, <var data-var='time'>16:54:08</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> ]]> Thu, 11 Jun 2026 15:10:00 +0000 https://status.skypass.tech/incident/cmq9ph5b901x9qug43jgti9y2 https://status.skypass.tech/incident/cmq9ph5b901x9qug43jgti9y2 Node maintenance {node} Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: EU - Nodes Jun 8, 08:00:00 GMT+0 - Identified - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding. Jun 8, 08:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 8, 09:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding..</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>08:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 8</var>, <var data-var='time'>09:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 8 Jun 2026 08:00:00 +0000 https://status.skypass.tech/maintenance/cmq268vro0099o2j6xv7bj9or https://status.skypass.tech/maintenance/cmq268vro0099o2j6xv7bj9or Problemy z łącznością do serwerów w lokalizacji europejskiej Type: Incident Duration: 22 minutes Affected Components: EU - Nodes Jun 7, 15:00:56 GMT+0 - Investigating - Obecnie występują problemy z połączeniem do części węzłów w lokalizacji europejskiej. Nasz zespół aktywnie bada przyczynę problemu i pracuje nad jak najszybszym przywróceniem pełnej dostępności usług. Jun 7, 15:19:29 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Jun 7, 15:23:10 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 22 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>15:00:56</var> GMT+0</small><br><strong>Investigating</strong> - Obecnie występują problemy z połączeniem do części węzłów w lokalizacji europejskiej. Nasz zespół aktywnie bada przyczynę problemu i pracuje nad jak najszybszym przywróceniem pełnej dostępności usług..</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>15:19:29</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>15:23:10</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sun, 7 Jun 2026 15:00:56 +0000 https://status.skypass.tech/incident/cmq3wt4uc0ewxqmja66elnrfe https://status.skypass.tech/incident/cmq3wt4uc0ewxqmja66elnrfe Node maintenance {node} Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: PL - Nodes Jun 5, 16:14:09 GMT+0 - Identified - Nastąpiła poprawa daty zaczęcia przerwy technicznej. Nowa data to 07.06.2026 godz. 23:00. Jun 7, 09:00:00 GMT+0 - Identified - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding. Jun 7, 09:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 7, 10:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>16:14:09</var> GMT+0</small><br><strong>Identified</strong> - Nastąpiła poprawa daty zaczęcia przerwy technicznej. Nowa data to 07.06.2026 godz. 23:00..</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>09:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding..</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>09:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 7</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Sun, 7 Jun 2026 09:00:00 +0000 https://status.skypass.tech/maintenance/cmq14crge00y5nwr2l8txm5w2 https://status.skypass.tech/maintenance/cmq14crge00y5nwr2l8txm5w2 Node failure PL18-WRO Type: Incident Duration: 34 minutes Affected Components: PL - Nodes Jun 6, 10:19:00 GMT+0 - Investigating - One of the nodes has failed. We are currently conducting diagnostics and investigating the cause of the issue. Our team is working to determine the source of the outage and restore full service functionality as quickly as possible. We will keep you updated on our progress. We apologize for the inconvenience. Jun 6, 10:53:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 34 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>10:19:00</var> GMT+0</small><br><strong>Investigating</strong> - One of the nodes has failed. We are currently conducting diagnostics and investigating the cause of the issue. Our team is working to determine the source of the outage and restore full service functionality as quickly as possible. We will keep you updated on our progress. We apologize for the inconvenience..</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>10:53:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 6 Jun 2026 10:19:00 +0000 https://status.skypass.tech/incident/cmq27aqlh00kko2k29eo5k7bx https://status.skypass.tech/incident/cmq27aqlh00kko2k29eo5k7bx Planowana aktualizacja infrastruktury filtracyjnej Type: Maintenance Duration: 30 minutes Affected Components: PL - VPS Nodes, PL - Nodes, PL - VDS Nodes, Dark Fiber Connection Jun 5, 11:00:00 GMT+0 - Identified - Przeprowadzimy aktualizację serwerów filtracyjnych. W trakcie prac może wystąpić jednorazowe zerwanie aktywnych sesji. Dla większości klientów zmiana powinna pozostać nieodczuwalna i nie wpłynie na działanie usług. Przepraszamy za ewentualne niedogodności. Jun 5, 11:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 5, 11:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 30 minutes

Affected Components: , , ,

<p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>11:00:00</var> GMT+0</small><br><strong>Identified</strong> - Przeprowadzimy aktualizację serwerów filtracyjnych. W trakcie prac może wystąpić jednorazowe zerwanie aktywnych sesji. Dla większości klientów zmiana powinna pozostać nieodczuwalna i nie wpłynie na działanie usług. Przepraszamy za ewentualne niedogodności..</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>11:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jun <var data-var='date'> 5</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Fri, 5 Jun 2026 11:00:00 +0000 https://status.skypass.tech/maintenance/cmpyl42zb00lypd92xww8sqhy https://status.skypass.tech/maintenance/cmpyl42zb00lypd92xww8sqhy We will be performing an update of our filtering infrastructure. Type: Maintenance Duration: 33 minutes Affected Components: Core-Network, PL - VPS Nodes, PL - Nodes, PL - VDS Nodes, Dark Fiber Connection May 28, 11:30:00 GMT+0 - Identified - Przeprowadzimy aktualizację serwerów filtracyjnych. W trakcie prac może wystąpić jednorazowe zerwanie aktywnych sesji. Dla większości klientów zmiana powinna pozostać nieodczuwalna i nie wpłynie na działanie usług. Przepraszamy za ewentualne niedogodności. May 28, 11:30:01 GMT+0 - Identified - Maintenance is now in progress May 28, 12:03:23 GMT+0 - Completed - Prace zostały zakończone Type: Maintenance

Duration: 33 minutes

Affected Components: , , , ,

<p><small>May <var data-var='date'> 28</var>, <var data-var='time'>11:30:00</var> GMT+0</small><br><strong>Identified</strong> - Przeprowadzimy aktualizację serwerów filtracyjnych. W trakcie prac może wystąpić jednorazowe zerwanie aktywnych sesji. Dla większości klientów zmiana powinna pozostać nieodczuwalna i nie wpłynie na działanie usług. Przepraszamy za ewentualne niedogodności..</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>11:30:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 28</var>, <var data-var='time'>12:03:23</var> GMT+0</small><br><strong>Completed</strong> - Prace zostały zakończone.</p> ]]> Thu, 28 May 2026 11:30:00 +0000 https://status.skypass.tech/maintenance/cmpopgk4y08wkp2g0ffwwy0us https://status.skypass.tech/maintenance/cmpopgk4y08wkp2g0ffwwy0us Network work [Wrocław] Type: Maintenance Duration: 1 hour Affected Components: Core-Network, Backup link, Fiber connection to Warsaw May 14, 06:00:01 GMT+0 - Identified - Maintenance is now in progress May 14, 07:00:00 GMT+0 - Completed - Maintenance has completed successfully May 14, 06:00:00 GMT+0 - Identified - On Thursday at 8:00 AM, we will begin planned maintenance work on the network infrastructure. The goal of these activities is to further develop the infrastructure and improve the quality and stability of services provided. During the maintenance window, there may be brief interruptions in connectivity or a temporary decrease in service availability. We apologize for any inconvenience and thank you for your understanding. Type: Maintenance

Duration: 1 hour

Affected Components: , ,

<p><small>May <var data-var='date'> 14</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>May <var data-var='date'> 14</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - On Thursday at 8:00 AM, we will begin planned maintenance work on the network infrastructure. The goal of these activities is to further develop the infrastructure and improve the quality and stability of services provided. During the maintenance window, there may be brief interruptions in connectivity or a temporary decrease in service availability. We apologize for any inconvenience and thank you for your understanding..</p> ]]> Thu, 14 May 2026 06:00:00 +0000 https://status.skypass.tech/maintenance/cmp337xb901u0lmygte5haipq https://status.skypass.tech/maintenance/cmp337xb901u0lmygte5haipq Informacja o restarcie serwera PL-WR-8 Type: Incident Duration: 1 hour and 56 minutes Affected Components: PL - VDS Nodes Apr 30, 20:20:47 GMT+0 - Identified - W dniu dzisiejszym doszło do przymusowego restartu serwera **PL-WR-8**. Restart został wykonany w wyniku wykrycia krytycznego problemu wpływającego na stabilność systemu (np. zawieszenie usług, brak odpowiedzi systemu lub przekroczenie krytycznych zasobów). Apr 30, 20:36:20 GMT+0 - Identified - Obecnie serwer **PL-WR-8** nie uruchamia się poprawnie po restarcie. Usługa pozostaje niedostępna. Apr 30, 20:58:10 GMT+0 - Identified - Serwer **PL-WR-8** nadal pozostaje niedostępny. Problem wymaga interwencji na poziomie sprzętowym. Zgłoszenie zostało przekazane do technika w data center. Oczekujemy na interwencję Apr 30, 22:16:33 GMT+0 - Resolved - Problem z serwerem **PL-WR-8** został rozwiązany. Type: Incident

Duration: 1 hour and 56 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>20:20:47</var> GMT+0</small><br><strong>Identified</strong> - W dniu dzisiejszym doszło do przymusowego restartu serwera **PL-WR-8**. Restart został wykonany w wyniku wykrycia krytycznego problemu wpływającego na stabilność systemu (np. zawieszenie usług, brak odpowiedzi systemu lub przekroczenie krytycznych zasobów)..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>20:36:20</var> GMT+0</small><br><strong>Identified</strong> - Obecnie serwer **PL-WR-8** nie uruchamia się poprawnie po restarcie. Usługa pozostaje niedostępna..</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>20:58:10</var> GMT+0</small><br><strong>Identified</strong> - Serwer **PL-WR-8** nadal pozostaje niedostępny. Problem wymaga interwencji na poziomie sprzętowym. Zgłoszenie zostało przekazane do technika w data center. Oczekujemy na interwencję.</p> <p><small>Apr <var data-var='date'> 30</var>, <var data-var='time'>22:16:33</var> GMT+0</small><br><strong>Resolved</strong> - Problem z serwerem **PL-WR-8** został rozwiązany..</p> ]]> Thu, 30 Apr 2026 20:20:47 +0000 https://status.skypass.tech/incident/cmolxi3l40bwdzafaq3rp8tuh https://status.skypass.tech/incident/cmolxi3l40bwdzafaq3rp8tuh Awaria PL04.WAW1 Type: Incident Duration: 1 hour and 23 minutes Affected Components: PL - Nodes Apr 4, 08:00:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 4, 09:22:23 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 4, 09:23:24 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 23 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>08:00:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>09:22:23</var> GMT+0</small><br><strong>Monitoring</strong> - We implemented a fix and are currently monitoring the result..</p> <p><small>Apr <var data-var='date'> 4</var>, <var data-var='time'>09:23:24</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 4 Apr 2026 08:00:00 +0000 https://status.skypass.tech/incident/cmnk403qk09tojm36nj9szl5d https://status.skypass.tech/incident/cmnk403qk09tojm36nj9szl5d Expansion of network infrastructure Type: Maintenance Duration: 1 hour Affected Components: Core-Network Feb 17, 01:00:00 GMT+0 - Identified - We will begin maintenance work to expand our network infrastructure by adding additional 400G bandwidth. The goal is to increase performance and further improve the stability of our VPS, VDS, and game server services. We do not anticipate any service interruptions or impact to infrastructure operations. Feb 17, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 17, 02:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour

Affected Components:

<p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - We will begin maintenance work to expand our network infrastructure by adding additional 400G bandwidth. The goal is to increase performance and further improve the stability of our VPS, VDS, and game server services. We do not anticipate any service interruptions or impact to infrastructure operations..</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 17</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Tue, 17 Feb 2026 01:00:00 +0000 https://status.skypass.tech/maintenance/cmlpklad51l2o13j8kjf3c130 https://status.skypass.tech/maintenance/cmlpklad51l2o13j8kjf3c130 Planowane prace konserwacyjne THINX Type: Maintenance Duration: 4 hours Feb 4, 19:00:00 GMT+0 - Identified - W godzinach 20:00–24:00 po stronie Atman planowana jest aktualizacja oprogramowania RouteServerów obsługujących punkt wymiany ruchu THINX. Ruch sieciowy będzie automatycznie przełączany na inne dostępne punkty wymiany ruchu, dzięki czemu nie przewidujemy zakłóceń w dostępności usług. Feb 4, 19:00:01 GMT+0 - Identified - Maintenance is now in progress Feb 4, 23:00:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 4 hours

<p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>19:00:00</var> GMT+0</small><br><strong>Identified</strong> - W godzinach 20:00–24:00 po stronie Atman planowana jest aktualizacja oprogramowania RouteServerów obsługujących punkt wymiany ruchu THINX. Ruch sieciowy będzie automatycznie przełączany na inne dostępne punkty wymiany ruchu, dzięki czemu nie przewidujemy zakłóceń w dostępności usług..</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>19:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Feb <var data-var='date'> 4</var>, <var data-var='time'>23:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Wed, 4 Feb 2026 19:00:00 +0000 https://status.skypass.tech/maintenance/cmkt17k6a195e9fxzqeoapzdv https://status.skypass.tech/maintenance/cmkt17k6a195e9fxzqeoapzdv Problem z panelem sterowania Type: Incident Duration: 55 minutes Affected Components: Panel IceHost Jan 14, 20:24:00 GMT+0 - Identified - Wykryliśmy problem z panelem, obecnie pracujemy nad rozwiązaniem tego problemu Jan 14, 21:19:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 55 minutes

Affected Components:

<p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>20:24:00</var> GMT+0</small><br><strong>Identified</strong> - Wykryliśmy problem z panelem, obecnie pracujemy nad rozwiązaniem tego problemu.</p> <p><small>Jan <var data-var='date'> 14</var>, <var data-var='time'>21:19:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Wed, 14 Jan 2026 20:24:00 +0000 https://status.skypass.tech/incident/cmkehqnl703bc1gzl4jbrrnq1 https://status.skypass.tech/incident/cmkehqnl703bc1gzl4jbrrnq1 Aktualizacja filtrów Type: Maintenance Duration: 15 minutes Affected Components: Core-Network Nov 27, 21:00:00 GMT+0 - Identified - Planujemy aktualizacje naszego systemu filtracji, nie są planowane żadne przestoje w tym czasie. Nov 27, 21:00:01 GMT+0 - Identified - Maintenance is now in progress Nov 27, 21:15:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 15 minutes

Affected Components:

<p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>21:00:00</var> GMT+0</small><br><strong>Identified</strong> - Planujemy aktualizacje naszego systemu filtracji, nie są planowane żadne przestoje w tym czasie..</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>21:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Nov <var data-var='date'> 27</var>, <var data-var='time'>21:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 27 Nov 2025 21:00:00 +0000 https://status.skypass.tech/maintenance/cmihrjql700fa10nrkf2o47hm https://status.skypass.tech/maintenance/cmihrjql700fa10nrkf2o47hm Network maintenance Type: Maintenance Duration: 6 days and 14 hours Affected Components: Core-Network Nov 25, 07:00:00 GMT+0 - Identified - Maintenance is now in progress. Nov 25, 09:38:18 GMT+0 - Identified - Network work is still ongoing Nov 25, 09:38:00 GMT+0 - Completed - Network work is still ongoing Nov 25, 07:00:00 GMT+0 - Identified - Maintenance work will be carried out within our core network. Short service interruptions may occur, although none are expected. These works are intended to improve stability and introduce further network optimizations, and will be performed in a way that minimizes any impact on customer services. Type: Maintenance

Duration: 6 days and 14 hours

Affected Components:

<p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress..</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>09:38:18</var> GMT+0</small><br><strong>Identified</strong> - Network work is still ongoing.</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>09:38:00</var> GMT+0</small><br><strong>Completed</strong> - Network work is still ongoing.</p> <p><small>Nov <var data-var='date'> 25</var>, <var data-var='time'>07:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance work will be carried out within our core network. Short service interruptions may occur, although none are expected. These works are intended to improve stability and introduce further network optimizations, and will be performed in a way that minimizes any impact on customer services..</p> ]]> Tue, 25 Nov 2025 07:00:00 +0000 https://status.skypass.tech/maintenance/cmic42jnl02r9jlj3x5amzqmo https://status.skypass.tech/maintenance/cmic42jnl02r9jlj3x5amzqmo Problem sieciowy Type: Incident Duration: 4 days, 3 hours and 30 minutes Affected Components: Core-Network Oct 30, 22:17:00 GMT+0 - Identified - Problem został zindetyfikowany po stronie dostawcy usług ochrony NeoProtect. Czekamy na aktualizację i potwierdzenie działań naprawczych z ich strony. Oct 31, 23:25:19 GMT+0 - Identified - W związku z decyzją firmy NeoProtect o zakończeniu działania usługi Remote Shield, cały nasz ruch zostanie przeniesiony na własną infrastrukturę POP oraz alternatywnego dostawcę ochrony DDoS. Zmiana ta pozwoli nam zwiększyć niezależność i poprawić jakość ochrony oraz trasowania ruchu w naszej sieci. Dziś w nocy rozpoczną się przyśpieszone prace instalacyjne i konfiguracyjne, które umożliwią pełne uruchomienie nowego POP oraz integrację z dodatkowymi systemami ochrony. Po zakończeniu migracji można oczekiwać niższych pingów oraz większej przepustowości sieci. Dziękujemy za zaufanie i cierpliwość w trakcie tych działań. O kolejnych etapach poinformujemy po zakończeniu dzisiejszych prac. Oct 30, 20:42:00 GMT+0 - Identified - Tymczasowo przełączyliśmy całą lokalizację we Wrocławiu na nasz węzeł (POP) w Warszawie. Obecnie pracujemy nad wdrożeniem dodatkowych rozwiązań mających na celu pełne wyeliminowanie problemów z siecią. Nov 3, 00:12:33 GMT+0 - Monitoring - Zakończyliśmy instalację nowego węzła (PoP). Ruch sieciowy jest kierowany przez zaktualizowaną infrastrukturę i prawidłowo filtrowany. Wdrożono korekty konfiguracji oraz przeprowadzono testy przełączeniowe. Sytuacja pozostaje pod stałym monitoringiem. Jeżeli zauważą Państwo jakiekolwiek nieprawidłowości (opóźnienia, utraty pakietów, niestabilność sesji), prosimy o zgłoszenia poprzez panel klienta lub system zgłoszeń. Dziękujemy! Nov 4, 00:12:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 4 days, 3 hours and 30 minutes

Affected Components:

<p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>22:17:00</var> GMT+0</small><br><strong>Identified</strong> - Problem został zindetyfikowany po stronie dostawcy usług ochrony NeoProtect. Czekamy na aktualizację i potwierdzenie działań naprawczych z ich strony..</p> <p><small>Oct <var data-var='date'> 31</var>, <var data-var='time'>23:25:19</var> GMT+0</small><br><strong>Identified</strong> - W związku z decyzją firmy NeoProtect o zakończeniu działania usługi Remote Shield, cały nasz ruch zostanie przeniesiony na własną infrastrukturę POP oraz alternatywnego dostawcę ochrony DDoS. Zmiana ta pozwoli nam zwiększyć niezależność i poprawić jakość ochrony oraz trasowania ruchu w naszej sieci. Dziś w nocy rozpoczną się przyśpieszone prace instalacyjne i konfiguracyjne, które umożliwią pełne uruchomienie nowego POP oraz integrację z dodatkowymi systemami ochrony. Po zakończeniu migracji można oczekiwać niższych pingów oraz większej przepustowości sieci. Dziękujemy za zaufanie i cierpliwość w trakcie tych działań. O kolejnych etapach poinformujemy po zakończeniu dzisiejszych prac..</p> <p><small>Oct <var data-var='date'> 30</var>, <var data-var='time'>20:42:00</var> GMT+0</small><br><strong>Identified</strong> - Tymczasowo przełączyliśmy całą lokalizację we Wrocławiu na nasz węzeł (POP) w Warszawie. Obecnie pracujemy nad wdrożeniem dodatkowych rozwiązań mających na celu pełne wyeliminowanie problemów z siecią..</p> <p><small>Nov <var data-var='date'> 3</var>, <var data-var='time'>00:12:33</var> GMT+0</small><br><strong>Monitoring</strong> - Zakończyliśmy instalację nowego węzła (PoP). Ruch sieciowy jest kierowany przez zaktualizowaną infrastrukturę i prawidłowo filtrowany. Wdrożono korekty konfiguracji oraz przeprowadzono testy przełączeniowe. Sytuacja pozostaje pod stałym monitoringiem. Jeżeli zauważą Państwo jakiekolwiek nieprawidłowości (opóźnienia, utraty pakietów, niestabilność sesji), prosimy o zgłoszenia poprzez panel klienta lub system zgłoszeń. Dziękujemy!.</p> <p><small>Nov <var data-var='date'> 4</var>, <var data-var='time'>00:12:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Thu, 30 Oct 2025 20:42:00 +0000 https://status.skypass.tech/incident/cmhdw6und01oixzhr2pszjycc https://status.skypass.tech/incident/cmhdw6und01oixzhr2pszjycc Migration [Node] Type: Maintenance Duration: 3 hours Affected Components: EU - Nodes Oct 8, 22:00:00 GMT+0 - Identified - Node migration to infrastructure with newer components is planned, which will enhance the quality of our services. During the migration, servers will be temporarily unavailable. With upgraded hardware, we anticipate improved performance and stability. Thank you for your understanding, and we apologize for any inconvenience. Oct 8, 22:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 9, 01:00:00 GMT+0 - Completed - Maintenance is now in progress Type: Maintenance

Duration: 3 hours

Affected Components:

<p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>22:00:00</var> GMT+0</small><br><strong>Identified</strong> - Node migration to infrastructure with newer components is planned, which will enhance the quality of our services. During the migration, servers will be temporarily unavailable. With upgraded hardware, we anticipate improved performance and stability. Thank you for your understanding, and we apologize for any inconvenience..</p> <p><small>Oct <var data-var='date'> 8</var>, <var data-var='time'>22:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 9</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance is now in progress.</p> ]]> Wed, 8 Oct 2025 22:00:00 +0000 https://status.skypass.tech/maintenance/cmgdze0r8007ncindil3php9d https://status.skypass.tech/maintenance/cmgdze0r8007ncindil3php9d Node maintenance {node} Type: Maintenance Duration: 3 minutes Affected Components: Power Supply, Core-Network, PL - VPS Nodes, Backup link, Fiber connection to Warsaw, PL - VDS Nodes, PL - Nodes, , Poland - Wroclaw → Oct 7, 06:00:01 GMT+0 - Identified - Maintenance is now in progress Oct 7, 06:03:00 GMT+0 - Completed - Maintenance has completed successfully. Oct 7, 06:00:00 GMT+0 - Identified - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding. Type: Maintenance

Duration: 3 minutes

Affected Components: , , , , , , ,

<p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>06:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>06:03:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully..</p> <p><small>Oct <var data-var='date'> 7</var>, <var data-var='time'>06:00:00</var> GMT+0</small><br><strong>Identified</strong> - Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding..</p> ]]> Tue, 7 Oct 2025 06:00:00 +0000 https://status.skypass.tech/maintenance/cmgb1l8ok01tnz9muicnxgnqp https://status.skypass.tech/maintenance/cmgb1l8ok01tnz9muicnxgnqp EU20 - NL20 server failure Type: Incident Duration: 1 hour and 11 minutes Affected Components: EU - Nodes Sep 26, 13:52:02 GMT+0 - Investigating - We are in the process of identifying the problem. Sep 26, 14:03:58 GMT+0 - Identified - A data center employee has been dispatched to the site and is currently investigating the server fault. Diagnostics are ongoing, and we will keep you updated on further progress. Sep 26, 15:03:07 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 1 hour and 11 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>13:52:02</var> GMT+0</small><br><strong>Investigating</strong> - We are in the process of identifying the problem..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>14:03:58</var> GMT+0</small><br><strong>Identified</strong> - A data center employee has been dispatched to the site and is currently investigating the server fault. Diagnostics are ongoing, and we will keep you updated on further progress..</p> <p><small>Sep <var data-var='date'> 26</var>, <var data-var='time'>15:03:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Fri, 26 Sep 2025 13:52:02 +0000 https://status.skypass.tech/incident/cmg0wi67501mqajqhb67ck3q0 https://status.skypass.tech/incident/cmg0wi67501mqajqhb67ck3q0 Awaria węzła PL-RAM-3 Type: Incident Duration: 12 hours and 17 minutes Affected Components: PL - VPS Nodes Sep 19, 09:08:00 GMT+0 - Investigating - We are currently investigating this incident. Sep 19, 09:25:00 GMT+0 - Resolved - Naprawiono problem związany z węzłem PL-RAM 03 , przywrócono wszystkie usługi do pełnej sprawności. Sep 19, 09:10:00 GMT+0 - Identified - Zidentyfikowano problem sprzętowy na węźle PL-RAM 03 Type: Incident

Duration: 12 hours and 17 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>09:08:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>09:25:00</var> GMT+0</small><br><strong>Resolved</strong> - Naprawiono problem związany z węzłem PL-RAM 03 , przywrócono wszystkie usługi do pełnej sprawności..</p> <p><small>Sep <var data-var='date'> 19</var>, <var data-var='time'>09:10:00</var> GMT+0</small><br><strong>Identified</strong> - Zidentyfikowano problem sprzętowy na węźle PL-RAM 03.</p> ]]> Fri, 19 Sep 2025 09:08:00 +0000 https://status.skypass.tech/incident/cmfqoqp33002h10xfbhbs3nr1 https://status.skypass.tech/incident/cmfqoqp33002h10xfbhbs3nr1 Incydent z ruchem sieciowym Type: Incident Duration: 56 minutes Affected Components: Core-Network Sep 15, 23:01:56 GMT+0 - Investigating - The issue has been identified on the side of the security service provider **NeoProtect**. We are currently awaiting an update and confirmation of their corrective actions. Sep 15, 22:37:00 GMT+0 - Investigating - We are currently investigating this incident. Our team is working to identify the cause and restore full availability. Sep 15, 23:34:06 GMT+0 - Postmortem - Problem techniczny po stronie dostawcy usług ochrony **NeoProtect**, który spowodował zakłócenia w dostępności części usług. Sep 15, 23:22:33 GMT+0 - Monitoring - NeoProtect has confirmed that services have been restored. All systems are currently functioning properly. We are monitoring the stability of the environment to ensure the issue does not recur. Sep 15, 23:33:27 GMT+0 - Resolved - Incydent został rozwiązany. Usługi działają prawidłowo, a stabilność została potwierdzona po okresie monitorowania. Type: Incident

Duration: 56 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>23:01:56</var> GMT+0</small><br><strong>Investigating</strong> - The issue has been identified on the side of the security service provider **NeoProtect**. We are currently awaiting an update and confirmation of their corrective actions..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>22:37:00</var> GMT+0</small><br><strong>Investigating</strong> - We are currently investigating this incident. Our team is working to identify the cause and restore full availability..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>23:34:06</var> GMT+0</small><br><strong>Postmortem</strong> - Problem techniczny po stronie dostawcy usług ochrony **NeoProtect**, który spowodował zakłócenia w dostępności części usług..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>23:22:33</var> GMT+0</small><br><strong>Monitoring</strong> - NeoProtect has confirmed that services have been restored. All systems are currently functioning properly. We are monitoring the stability of the environment to ensure the issue does not recur..</p> <p><small>Sep <var data-var='date'> 15</var>, <var data-var='time'>23:33:27</var> GMT+0</small><br><strong>Resolved</strong> - Incydent został rozwiązany. Usługi działają prawidłowo, a stabilność została potwierdzona po okresie monitorowania..</p> ]]> Mon, 15 Sep 2025 22:37:00 +0000 https://status.skypass.tech/incident/cmflptkf2010kel5k1git03yz https://status.skypass.tech/incident/cmflptkf2010kel5k1git03yz Modernizacja PL06-WRO Type: Maintenance Duration: 2 hours Affected Components: PL - Nodes Sep 6, 22:15:01 GMT+0 - Identified - Maintenance is now in progress Sep 7, 00:15:00 GMT+0 - Completed - Maintenance has completed successfully Sep 6, 22:15:00 GMT+0 - Identified - 8 września 2025 o godzinie 00:15 rozpoczniemy modernizację węzła PL06-WRO. W ramach prac zainstalowany zostanie nowy procesor AMD Ryzen 9 9950X oraz zwiększona zostanie przepustowość sieciowa do 10 Gbps. Modernizacja ma na celu poprawę wydajności oraz zapewnienie większej przepustowości dla obsługiwanych usług. W trakcie prac planowana jest niedostępność usług związanych z tym węzłem, która potrwa maksymalnie 2 godziny. Type: Maintenance

Duration: 2 hours

Affected Components:

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>22:15:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Sep <var data-var='date'> 7</var>, <var data-var='time'>00:15:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>22:15:00</var> GMT+0</small><br><strong>Identified</strong> - 8 września 2025 o godzinie 00:15 rozpoczniemy modernizację węzła PL06-WRO. W ramach prac zainstalowany zostanie nowy procesor AMD Ryzen 9 9950X oraz zwiększona zostanie przepustowość sieciowa do 10 Gbps. Modernizacja ma na celu poprawę wydajności oraz zapewnienie większej przepustowości dla obsługiwanych usług. W trakcie prac planowana jest niedostępność usług związanych z tym węzłem, która potrwa maksymalnie 2 godziny..</p> ]]> Sat, 6 Sep 2025 22:15:00 +0000 https://status.skypass.tech/maintenance/cmf89km2o00n7y1ujuem01gbf https://status.skypass.tech/maintenance/cmf89km2o00n7y1ujuem01gbf Problemy z połączeniem sieciowym Type: Incident Duration: 34 minutes Affected Components: Core-Network Sep 6, 11:31:00 GMT+0 - Identified - We've identified a network connection issue with the Neoprotect service. The outage is due to maintenance work on the provider's end. We're working to restore full functionality. Sep 6, 12:05:00 GMT+0 - Resolved - This incident has been resolved. Type: Incident

Duration: 34 minutes

Affected Components:

<p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>11:31:00</var> GMT+0</small><br><strong>Identified</strong> - We've identified a network connection issue with the Neoprotect service. The outage is due to maintenance work on the provider's end. We're working to restore full functionality..</p> <p><small>Sep <var data-var='date'> 6</var>, <var data-var='time'>12:05:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> ]]> Sat, 6 Sep 2025 11:31:00 +0000 https://status.skypass.tech/incident/cmf87i8jr00oha4cb58c1oeks https://status.skypass.tech/incident/cmf87i8jr00oha4cb58c1oeks Icehost.pl dashboard failure Type: Incident Duration: 52 minutes Affected Components: Panel IceHost Aug 31, 21:17:12 GMT+0 - Investigating - There is currently an outage in the customer dashboard available at dash.icehost.pl. The issue is due to service unavailability at the external cloud provider hosting the dashboard. Our team is monitoring the situation and awaiting a resolution from the provider. Aug 31, 21:29:54 GMT+0 - Identified - We've received information that the cloud provider has identified the cause of the outage. Work is currently underway to resolve the issue. We await further updates on their progress. Aug 31, 22:09:00 GMT+0 - Resolved - The cloud provider has resolved the issue causing the [icehost.pl](http://icehost.pl) dashboard to be unavailable. The service is now working correctly. Thank you for your patience. Type: Incident

Duration: 52 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>21:17:12</var> GMT+0</small><br><strong>Investigating</strong> - There is currently an outage in the customer dashboard available at dash.icehost.pl. The issue is due to service unavailability at the external cloud provider hosting the dashboard. Our team is monitoring the situation and awaiting a resolution from the provider..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>21:29:54</var> GMT+0</small><br><strong>Identified</strong> - We've received information that the cloud provider has identified the cause of the outage. Work is currently underway to resolve the issue. We await further updates on their progress..</p> <p><small>Aug <var data-var='date'> 31</var>, <var data-var='time'>22:09:00</var> GMT+0</small><br><strong>Resolved</strong> - The cloud provider has resolved the issue causing the [icehost.pl](http://icehost.pl) dashboard to be unavailable. The service is now working correctly. Thank you for your patience..</p> ]]> Sun, 31 Aug 2025 21:17:12 +0000 https://status.skypass.tech/incident/cmf06yhz700c35p1pz6sn7sik https://status.skypass.tech/incident/cmf06yhz700c35p1pz6sn7sik Modernizacja węzła PL05-WRO Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: PL - Nodes Aug 18, 02:00:01 GMT+0 - Identified - Maintenance is now in progress Aug 18, 02:00:00 GMT+0 - Identified - Modernizacja ma na celu poprawę wydajności oraz zapewnienie większej przepustowości dla obsługiwanych usług. W trakcie prac planowana jest niedostępność usług związanych z tym węzłem, która potrwa maksymalnie 1,5 godziny. Aug 18, 03:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>02:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Identified</strong> - Modernizacja ma na celu poprawę wydajności oraz zapewnienie większej przepustowości dla obsługiwanych usług. W trakcie prac planowana jest niedostępność usług związanych z tym węzłem, która potrwa maksymalnie 1,5 godziny..</p> <p><small>Aug <var data-var='date'> 18</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Mon, 18 Aug 2025 02:00:00 +0000 https://status.skypass.tech/maintenance/cmeezeueo000rdfg0w9okttra https://status.skypass.tech/maintenance/cmeezeueo000rdfg0w9okttra Awaria zasilania w jednej z szaf Type: Incident Duration: 42 minutes Affected Components: Power Supply Aug 4, 08:25:00 GMT+0 - Investigating - Problemem są objęci klienci kilku węzłów IceHost i serwerów dedykowanych Aug 4, 09:07:00 GMT+0 - Resolved - Wszystkie usługi zostały przywrócone do działania. Type: Incident

Duration: 42 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:25:00</var> GMT+0</small><br><strong>Investigating</strong> - Problemem są objęci klienci kilku węzłów IceHost i serwerów dedykowanych.</p> <p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>09:07:00</var> GMT+0</small><br><strong>Resolved</strong> - Wszystkie usługi zostały przywrócone do działania. .</p> ]]> Mon, 4 Aug 2025 08:25:00 +0000 https://status.skypass.tech/incident/cmdwv318k000opfkqr1f3louc https://status.skypass.tech/incident/cmdwv318k000opfkqr1f3louc Reduced availability of the IceHost panel Type: Incident Duration: 9 days, 5 hours and 10 minutes Affected Components: Panel IceHost Aug 4, 08:39:48 GMT+0 - Resolved - This incident has been resolved. Jul 26, 03:30:00 GMT+0 - Investigating - We're seeing intermittent issues accessing the customer panel every few hours. Our team is working to identify the source of the issue and resolve it. Type: Incident

Duration: 9 days, 5 hours and 10 minutes

Affected Components:

<p><small>Aug <var data-var='date'> 4</var>, <var data-var='time'>08:39:48</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Jul <var data-var='date'> 26</var>, <var data-var='time'>03:30:00</var> GMT+0</small><br><strong>Investigating</strong> - We're seeing intermittent issues accessing the customer panel every few hours. Our team is working to identify the source of the issue and resolve it..</p> ]]> Sat, 26 Jul 2025 03:30:00 +0000 https://status.skypass.tech/incident/cmdk0bxia003k11iba1fuf1cn https://status.skypass.tech/incident/cmdk0bxia003k11iba1fuf1cn Planowana aktualizacja urządzeń sieciowych Type: Maintenance Duration: 1 hour and 30 minutes Affected Components: Backup link, Fiber connection to Warsaw, Core-Network Jul 24, 01:00:01 GMT+0 - Identified - Maintenance is now in progress Jul 24, 01:00:00 GMT+0 - Identified - On July 24th at 3:00 AM, we will begin a planned update of network devices in our infrastructure. The goal is to implement the latest security patches and performance optimizations, which will translate into greater service stability in the long term. The update has been planned to minimize any risk of service interruption – we do not anticipate any downtime during the work. Our technical team will be monitoring the entire process continuously. Jul 24, 02:30:00 GMT+0 - Completed - Maintenance has completed successfully Type: Maintenance

Duration: 1 hour and 30 minutes

Affected Components: , ,

<p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>01:00:01</var> GMT+0</small><br><strong>Identified</strong> - Maintenance is now in progress.</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>01:00:00</var> GMT+0</small><br><strong>Identified</strong> - On July 24th at 3:00 AM, we will begin a planned update of network devices in our infrastructure. The goal is to implement the latest security patches and performance optimizations, which will translate into greater service stability in the long term. The update has been planned to minimize any risk of service interruption – we do not anticipate any downtime during the work. Our technical team will be monitoring the entire process continuously..</p> <p><small>Jul <var data-var='date'> 24</var>, <var data-var='time'>02:30:00</var> GMT+0</small><br><strong>Completed</strong> - Maintenance has completed successfully.</p> ]]> Thu, 24 Jul 2025 01:00:00 +0000 https://status.skypass.tech/maintenance/cmd7lfbyz008m7kxlpvnn900j https://status.skypass.tech/maintenance/cmd7lfbyz008m7kxlpvnn900j Awaria węzła PL-RAM-3 Type: Incident Duration: 4 minutes Affected Components: PL - VPS Nodes Jun 6, 10:59:53 GMT+0 - Investigating - We are in the process of identifying the problem. Jun 6, 11:04:01 GMT+0 - Resolved - Informujemy, że incydent związany z niedostępnością węzła _pl-ram-3_ został zidentyfikowany jako rezultat niezamierzonej interwencji technicznej, która doprowadziła do chwilowego odłączenia zasilania. Zespół techniczny niezwłocznie podjął działania naprawcze i obecnie monitorujemy stabilność systemu. Nie przewidujemy dalszych zakłóceń. Type: Incident

Duration: 4 minutes

Affected Components:

<p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>10:59:53</var> GMT+0</small><br><strong>Investigating</strong> - We are in the process of identifying the problem..</p> <p><small>Jun <var data-var='date'> 6</var>, <var data-var='time'>11:04:01</var> GMT+0</small><br><strong>Resolved</strong> - Informujemy, że incydent związany z niedostępnością węzła _pl-ram-3_ został zidentyfikowany jako rezultat niezamierzonej interwencji technicznej, która doprowadziła do chwilowego odłączenia zasilania. Zespół techniczny niezwłocznie podjął działania naprawcze i obecnie monitorujemy stabilność systemu. Nie przewidujemy dalszych zakłóceń..</p> ]]> Fri, 6 Jun 2025 10:59:53 +0000 https://status.skypass.tech/incident/cmbkp1e8c000anzofkq7wlpij https://status.skypass.tech/incident/cmbkp1e8c000anzofkq7wlpij Panel Failure Type: Incident Duration: 32 minutes Affected Components: Panel IceHost, Panel SkillHost May 5, 11:21:00 GMT+0 - Resolved - The problem was solved by the supplier, the management panel is available May 5, 10:49:00 GMT+0 - Investigating - The management panel is currently unavailable due to issues with the cloud provider. We are waiting for information on when full functionality will be restored. Type: Incident

Duration: 32 minutes

Affected Components: ,

<p><small>May <var data-var='date'> 5</var>, <var data-var='time'>11:21:00</var> GMT+0</small><br><strong>Resolved</strong> - The problem was solved by the supplier, the management panel is available.</p> <p><small>May <var data-var='date'> 5</var>, <var data-var='time'>10:49:00</var> GMT+0</small><br><strong>Investigating</strong> - The management panel is currently unavailable due to issues with the cloud provider. We are waiting for information on when full functionality will be restored..</p> ]]> Mon, 5 May 2025 10:49:00 +0000 https://status.skypass.tech/incident/cmaaz6nt1006r11pmtjy6e667 https://status.skypass.tech/incident/cmaaz6nt1006r11pmtjy6e667 PL-WR-18 failure Type: Incident Duration: 14 hours and 59 minutes Affected Components: PL - VDS Nodes Apr 13, 11:33:34 GMT+0 - Resolved - We inform you that the process of replacing the PL-WR-18 server has been completed. All clients have been successfully migrated from the PL-WR-18 node to the new device, ensuring full stability and reliability of services. The old server has been officially decommissioned. Apr 12, 20:45:00 GMT+0 - Monitoring - Please be advised that the PL-WR-18 server is currently working properly and is fully functional. Our team continues to closely monitor the device to ensure its stability. As planned, the server replacement with the new device will take place at night, during the hours of least activity, to minimize any potential disruptions. Apr 12, 20:35:00 GMT+0 - Investigating - We inform you that the PL-WR-18 server has failed again. Our technical team immediately began analyzing the problem to determine its causes. At the same time, we decided to replace the device to ensure the stability and reliability of services. Apr 12, 20:40:00 GMT+0 - Identified - We inform you that we have identified a problem with the PL-WR-18 server. Our team has confirmed that it is necessary to replace the device to ensure full stability and reliability of services. The replacement process has already started and we are working to restore the functionality of the server as soon as possible. Type: Incident

Duration: 14 hours and 59 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 13</var>, <var data-var='time'>11:33:34</var> GMT+0</small><br><strong>Resolved</strong> - We inform you that the process of replacing the PL-WR-18 server has been completed. All clients have been successfully migrated from the PL-WR-18 node to the new device, ensuring full stability and reliability of services. The old server has been officially decommissioned..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>20:45:00</var> GMT+0</small><br><strong>Monitoring</strong> - Please be advised that the PL-WR-18 server is currently working properly and is fully functional. Our team continues to closely monitor the device to ensure its stability. As planned, the server replacement with the new device will take place at night, during the hours of least activity, to minimize any potential disruptions..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>20:35:00</var> GMT+0</small><br><strong>Investigating</strong> - We inform you that the PL-WR-18 server has failed again. Our technical team immediately began analyzing the problem to determine its causes. At the same time, we decided to replace the device to ensure the stability and reliability of services..</p> <p><small>Apr <var data-var='date'> 12</var>, <var data-var='time'>20:40:00</var> GMT+0</small><br><strong>Identified</strong> - We inform you that we have identified a problem with the PL-WR-18 server. Our team has confirmed that it is necessary to replace the device to ensure full stability and reliability of services. The replacement process has already started and we are working to restore the functionality of the server as soon as possible..</p> ]]> Sat, 12 Apr 2025 20:35:00 +0000 https://status.skypass.tech/incident/cm9eooset00abfb7jjvcu5t6b https://status.skypass.tech/incident/cm9eooset00abfb7jjvcu5t6b PL-WR-18 server failure Type: Incident Duration: 33 minutes Affected Components: PL - VDS Nodes Apr 7, 15:41:04 GMT+0 - Investigating - We would like to inform you that the PL-WR-18 server has crashed. Our technical team has immediately taken action to identify the cause of the problem and fix it as soon as possible. We are working intensively to restore full functionality of the server as soon as possible. Apr 7, 16:14:15 GMT+0 - Resolved - Problem solved successfully. Server is back to full working order. Apr 7, 15:45:00 GMT+0 - Monitoring - The problem with the PL-WR-18 server has been successfully resolved. The BIOS bug has been fixed and the server is back to full functionality. Technicians will monitor the server. Apr 7, 15:45:20 GMT+0 - Identified - We have identified the cause of the PL-WR-18 server failure - the problem lies in the BIOS. Our team is working on a solution, monitoring the situation. Type: Incident

Duration: 33 minutes

Affected Components:

<p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>15:41:04</var> GMT+0</small><br><strong>Investigating</strong> - We would like to inform you that the PL-WR-18 server has crashed. Our technical team has immediately taken action to identify the cause of the problem and fix it as soon as possible. We are working intensively to restore full functionality of the server as soon as possible..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>16:14:15</var> GMT+0</small><br><strong>Resolved</strong> - Problem solved successfully. Server is back to full working order..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>15:45:00</var> GMT+0</small><br><strong>Monitoring</strong> - The problem with the PL-WR-18 server has been successfully resolved. The BIOS bug has been fixed and the server is back to full functionality. Technicians will monitor the server..</p> <p><small>Apr <var data-var='date'> 7</var>, <var data-var='time'>15:45:20</var> GMT+0</small><br><strong>Identified</strong> - We have identified the cause of the PL-WR-18 server failure - the problem lies in the BIOS. Our team is working on a solution, monitoring the situation..</p> ]]> Mon, 7 Apr 2025 15:41:04 +0000 https://status.skypass.tech/incident/cm978nv6x007t2vie00ayehzy https://status.skypass.tech/incident/cm978nv6x007t2vie00ayehzy IceHost Panel Failure Type: Incident Duration: 1 day and 49 minutes Affected Components: Panel IceHost Mar 31, 11:24:48 GMT+0 - Resolved - The problem on the cloud infrastructure provider side, on which the IceHost panel is running, has been resolved. The incident resulted from a system error on the provider side. The service is now working properly. Mar 31, 10:30:00 GMT+0 - Investigating - There was a problem on the side of the cloud infrastructure provider on which the IceHost panel is running. We are currently waiting for a response and actions from their technical team. We will keep you updated on the progress in resolving the situation. Type: Incident

Duration: 1 day and 49 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>11:24:48</var> GMT+0</small><br><strong>Resolved</strong> - The problem on the cloud infrastructure provider side, on which the IceHost panel is running, has been resolved. The incident resulted from a system error on the provider side. The service is now working properly..</p> <p><small>Mar <var data-var='date'> 31</var>, <var data-var='time'>10:30:00</var> GMT+0</small><br><strong>Investigating</strong> - There was a problem on the side of the cloud infrastructure provider on which the IceHost panel is running. We are currently waiting for a response and actions from their technical team. We will keep you updated on the progress in resolving the situation..</p> ]]> Mon, 31 Mar 2025 10:30:00 +0000 https://status.skypass.tech/incident/cm8wyvxe3000jhyjis7abika5 https://status.skypass.tech/incident/cm8wyvxe3000jhyjis7abika5 NL16 node failure Type: Incident Duration: 32 minutes Affected Components: EU - Nodes Mar 26, 11:45:00 GMT+0 - Resolved - This incident has been resolved. Mar 26, 11:13:00 GMT+0 - Investigating - We've detected an issue with node NL16\. We're working on a fix, more info coming soon. Type: Incident

Duration: 32 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>11:45:00</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 26</var>, <var data-var='time'>11:13:00</var> GMT+0</small><br><strong>Investigating</strong> - We've detected an issue with node NL16\. We're working on a fix, more info coming soon..</p> ]]> Wed, 26 Mar 2025 11:13:00 +0000 https://status.skypass.tech/incident/cm8pusidp000b597mzvbnecur https://status.skypass.tech/incident/cm8pusidp000b597mzvbnecur Network traffic incident Type: Incident Duration: 5 days, 15 hours and 40 minutes Affected Components: Main Page IceHost, Core-Network, PL - Nodes Mar 9, 10:19:45 GMT+0 - Identified - We are aware of an issue related to a previously detected bug in Juniper software in Poland - Wrocław. It manifests itself as sporadic, one-time drops in connectivity every few hours or days. Our team is working intensively on a full resolution of the issue. Until the failure is completely removed, the core network will operate in a **degraded performance** state. We will inform you about further network work in subsequent announcements. Thank you for your patience and apologize for any inconvenience. Mar 10, 06:58:00 GMT+0 - Monitoring - Fixes have been implemented to eliminate the problem. We are currently conducting increased monitoring of the network to assess their effectiveness and detect any further irregularities. Mar 15, 02:00:00 GMT+0 - Resolved - Incident resolved, faulty device replaced. Type: Incident

Duration: 5 days, 15 hours and 40 minutes

Affected Components: , ,

<p><small>Mar <var data-var='date'> 9</var>, <var data-var='time'>10:19:45</var> GMT+0</small><br><strong>Identified</strong> - We are aware of an issue related to a previously detected bug in Juniper software in Poland - Wrocław. It manifests itself as sporadic, one-time drops in connectivity every few hours or days. Our team is working intensively on a full resolution of the issue. Until the failure is completely removed, the core network will operate in a **degraded performance** state. We will inform you about further network work in subsequent announcements. Thank you for your patience and apologize for any inconvenience..</p> <p><small>Mar <var data-var='date'> 10</var>, <var data-var='time'>06:58:00</var> GMT+0</small><br><strong>Monitoring</strong> - Fixes have been implemented to eliminate the problem. We are currently conducting increased monitoring of the network to assess their effectiveness and detect any further irregularities..</p> <p><small>Mar <var data-var='date'> 15</var>, <var data-var='time'>02:00:00</var> GMT+0</small><br><strong>Resolved</strong> - Incident resolved, faulty device replaced..</p> ]]> Sun, 9 Mar 2025 10:19:45 +0000 https://status.skypass.tech/incident/cm81hezbw008c4bov3okvbi8s https://status.skypass.tech/incident/cm81hezbw008c4bov3okvbi8s Juniper Software Failure Type: Incident Duration: 3 hours and 18 minutes Affected Components: PL - VPS Nodes, PL - VDS Nodes, Core-Network, PL - Nodes Mar 8, 21:43:07 GMT+0 - Resolved - This incident has been resolved. Mar 8, 18:30:00 GMT+0 - Monitoring - The issue caused by a bug in Juniper software has been identified and a fix has been implemented. We are currently monitoring the situation to ensure that the issue does not recur. We appreciate your patience and apologize for any inconvenience. Mar 8, 18:25:00 GMT+0 - Investigating - An outage has occurred due to a bug in Juniper software, which may impact the stability and availability of network services. Our technical team is actively investigating the issue to determine the exact cause and implement a solution as soon as possible. Thank you for your patience Type: Incident

Duration: 3 hours and 18 minutes

Affected Components: , , ,

<p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>21:43:07</var> GMT+0</small><br><strong>Resolved</strong> - This incident has been resolved..</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>18:30:00</var> GMT+0</small><br><strong>Monitoring</strong> - The issue caused by a bug in Juniper software has been identified and a fix has been implemented. We are currently monitoring the situation to ensure that the issue does not recur. We appreciate your patience and apologize for any inconvenience..</p> <p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>18:25:00</var> GMT+0</small><br><strong>Investigating</strong> - An outage has occurred due to a bug in Juniper software, which may impact the stability and availability of network services. Our technical team is actively investigating the issue to determine the exact cause and implement a solution as soon as possible. Thank you for your patience.</p> ]]> Sat, 8 Mar 2025 18:25:00 +0000 https://status.skypass.tech/incident/cm80jxj5y000egwrtarovmapj https://status.skypass.tech/incident/cm80jxj5y000egwrtarovmapj EU20 - NL20 Motherboard Failure Type: Incident Duration: 11 hours and 18 minutes Affected Components: EU - Nodes Mar 4, 00:22:23 GMT+0 - Identified - There was a motherboard failure in node EU20-NL20\. We are waiting for the data center team to replace it. Mar 4, 11:40:17 GMT+0 - Resolved - The fault has been resolved, the server has been migrated from the 5950X processor to the latest 9950X processor and DDR5 memory. All servers on this node will be extended for an additional 5 days. Type: Incident

Duration: 11 hours and 18 minutes

Affected Components:

<p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>00:22:23</var> GMT+0</small><br><strong>Identified</strong> - There was a motherboard failure in node EU20-NL20\. We are waiting for the data center team to replace it..</p> <p><small>Mar <var data-var='date'> 4</var>, <var data-var='time'>11:40:17</var> GMT+0</small><br><strong>Resolved</strong> - The fault has been resolved, the server has been migrated from the 5950X processor to the latest 9950X processor and DDR5 memory. All servers on this node will be extended for an additional 5 days..</p> ]]> Tue, 4 Mar 2025 00:22:23 +0000 https://status.skypass.tech/incident/cm7tqvgoe002txuxkvtqkga46 https://status.skypass.tech/incident/cm7tqvgoe002txuxkvtqkga46