SkyPass - Network problems – Incident details

All systems operational

Network problems

Resolved
Operational
Started over 1 year agoLasted 10 days

Affected

Poland - Wroclaw

Operational from 12:59 PM to 5:20 PM, Under maintenance from 5:20 PM to 12:22 AM

Fiber connection to Warsaw

Operational from 12:59 PM to 5:20 PM, Under maintenance from 5:20 PM to 12:22 AM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update

    The data center where our servers are colocated mistakenly identified traffic to the services as a potential attack and blocked all network traffic, resulting in a service outage. The issue was resolved by updating the settings in the data center infrastructure.

    Preventive measures have been implemented to prevent a similar situation from occurring in the future.

  • Update
    UTC
    Update

    The data center where our servers are located misidentified traffic to services as a potential attack and blocked all network traffic, which caused a service outage. The problem was resolved by updating the settings in the data center infrastructure.

    Actions have been taken to prevent a similar situation from occurring again in the future.

  • Identified
    UTC
    Identified

    We have detected issues with the servers in the Polish localization, they occurred due to a Path Networks migration, about which we were not informed.

    We are currently working to resolve the issue and are switching servers to backup protection to restore service stability as soon as possible.

    We apologize for any inconvenience and thank you for your patience and understanding. We will keep you updated on any developments.