SkyPass - PL-WR-18 failure – Incident details

All systems operational

PL-WR-18 failure

Resolved
Partial outage
Started over 1 year agoLasted about 15 hours

Affected

SkillHost

Partial outage from 8:35 PM to 8:45 PM, Operational from 8:45 PM to 11:33 AM

PL - VDS Nodes

Partial outage from 8:35 PM to 8:45 PM, Operational from 8:45 PM to 11:33 AM

Updates
  • Resolved
    UTC
    Resolved

    We inform you that the process of replacing the PL-WR-18 server has been completed. All clients have been successfully migrated from the PL-WR-18 node to the new device, ensuring full stability and reliability of services. The old server has been officially decommissioned.

  • Monitoring
    UTC
    Monitoring

    Please be advised that the PL-WR-18 server is currently working properly and is fully functional. Our team continues to closely monitor the device to ensure its stability. As planned, the server replacement with the new device will take place at night, during the hours of least activity, to minimize any potential disruptions.

  • Identified
    UTC
    Identified

    We inform you that we have identified a problem with the PL-WR-18 server. Our team has confirmed that it is necessary to replace the device to ensure full stability and reliability of services. The replacement process has already started and we are working to restore the functionality of the server as soon as possible.

  • Investigating
    UTC
    Investigating

    We inform you that the PL-WR-18 server has failed again. Our technical team immediately began analyzing the problem to determine its causes. At the same time, we decided to replace the device to ensure the stability and reliability of services.