SkyPass - PL15 node failure – Incident details

Core-Network experiencing degraded performance

PL15 node failure

Resolved
Degraded performance
Started 11 months agoLasted 2 days

Affected

IceHost

Operational from 1:09 AM to 2:46 PM, Degraded performance from 2:46 PM to 4:59 PM, Operational from 4:59 PM to 11:16 AM, Degraded performance from 11:16 AM to 11:53 AM, Operational from 11:53 AM to 9:06 PM

PL - Nodes

Operational from 1:09 AM to 2:46 PM, Degraded performance from 2:46 PM to 4:59 PM, Operational from 4:59 PM to 11:16 AM, Degraded performance from 11:16 AM to 11:53 AM, Operational from 11:53 AM to 9:06 PM

Updates
  • Resolved
    Resolved

    After long observation, the node is working properly.

  • Monitoring
    Monitoring

    The node's processor has been replaced, and the servers have been powered on. The node's health is being monitored.

  • Identified
    Identified

    Repair work is underway on the junction

  • Monitoring
    Monitoring

    The motherboard and power supply in the node have been replaced, the servers have been powered on. Node status monitoring is in progress.

  • Identified
    Identified

    Unfortunately the problem with the node has returned, we are working on further troubleshooting

  • Resolved
    Resolved

    The faulty DIMMs have been replaced. The node is working properly

  • Identified
    Identified

    We have detected a problem with the node and are currently working on fixing it. We are working to fix the issue as soon as possible.

    ETA: 18.12.2024 11:00