SkyPass - Notice history

All systems operational

Operational

Core-Network - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Power Supply - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Fiber-Connection to Equnix Warsaw - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Backup Internet Connection - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Upstreams connection - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025
Operational

Core-Network - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

Previous page

Next page

Jan 2025
Feb 2025
Mar 2025

Power Supply - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Next page

Jan 2025
Feb 2025
Mar 2025

Fiber-Connection to AMS - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Backup Internet Connection - Operational

100% - uptime
Jan 2025 · 100.0%Feb · 100.0%Mar · 100.0%

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Jan 2025
Feb 2025
Mar 2025

Notice history

Mar 2025

IceHost Panel Failure
  • Resolved
    Resolved

    The problem on the cloud infrastructure provider side, on which the IceHost panel is running, has been resolved. The incident resulted from a system error on the provider side. The service is now working properly.

  • Investigating
    Investigating

    There was a problem on the side of the cloud infrastructure provider on which the IceHost panel is running. We are currently waiting for a response and actions from their technical team. We will keep you updated on the progress in resolving the situation.

NL16 node failure
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating

    We've detected an issue with node NL16. We're working on a fix, more info coming soon.

Network Service Work
  • Completed
    10, March, 2025 at 6:52 AM
    Completed
    10, March, 2025 at 6:52 AM
    Maintenance has completed successfully
  • In progress
    10, March, 2025 at 5:00 AM
    In progress
    10, March, 2025 at 5:00 AM
    Maintenance is now in progress
  • Planned
    10, March, 2025 at 5:00 AM
    Planned
    10, March, 2025 at 5:00 AM

    There will be maintenance work on the main network. During this time, there may be short-term interruptions in access to services, which should not exceed a few minutes. The work will be carried out in a way that minimizes the impact on customer services.

Network traffic incident
  • Resolved
    Resolved

    Incident resolved, faulty device replaced.

  • Monitoring
    Monitoring

    Fixes have been implemented to eliminate the problem. We are currently conducting increased monitoring of the network to assess their effectiveness and detect any further irregularities.

  • Identified
    Identified

    We are aware of an issue related to a previously detected bug in Juniper software in Poland - Wrocław. It manifests itself as sporadic, one-time drops in connectivity every few hours or days. Our team is working intensively on a full resolution of the issue.

    Until the failure is completely removed, the core network will operate in a degraded performance state. We will inform you about further network work in subsequent announcements. Thank you for your patience and apologize for any inconvenience.

Network Maintenance
  • Completed
    09, March, 2025 at 4:00 AM
    Completed
    09, March, 2025 at 4:00 AM
    Maintenance has completed successfully
  • In progress
    09, March, 2025 at 2:00 AM
    In progress
    09, March, 2025 at 2:00 AM
    Maintenance is now in progress
  • Planned
    09, March, 2025 at 2:00 AM
    Planned
    09, March, 2025 at 2:00 AM

    There will be maintenance work on the main network. During this time, there may be short-term interruptions in access to services, which should not exceed a few minutes. The work will be carried out in a way that minimizes the impact on customer services.

Feb 2025

Partial unavailability of nodes
  • Resolved
    Resolved

    The issue has been resolved. The cause of the failure was a bug in the Juniper switch software that caused disruptions in the operation of the nodes. The systems have returned to full functionality.

  • Investigating
    Investigating

    We have detected issues with the operation of nodes in the EU region. We are currently analyzing the situation and awaiting additional information from the data center technical team.

Network problems
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    Update

    The data center where our servers are colocated mistakenly identified traffic to the services as a potential attack and blocked all network traffic, resulting in a service outage. The issue was resolved by updating the settings in the data center infrastructure.

    Preventive measures have been implemented to prevent a similar situation from occurring in the future.

  • Update
    Update

    The data center where our servers are located misidentified traffic to services as a potential attack and blocked all network traffic, which caused a service outage. The problem was resolved by updating the settings in the data center infrastructure.

    Actions have been taken to prevent a similar situation from occurring again in the future.

  • Identified
    Identified

    We have detected issues with the servers in the Polish localization, they occurred due to a Path Networks migration, about which we were not informed.

    We are currently working to resolve the issue and are switching servers to backup protection to restore service stability as soon as possible.

    We apologize for any inconvenience and thank you for your patience and understanding. We will keep you updated on any developments.

Jan 2025

Node maintenance {node}
  • Completed
    26, January, 2025 at 12:20 AM
    Completed
    26, January, 2025 at 12:20 AM
    Maintenance has completed successfully
  • In progress
    26, January, 2025 at 12:00 AM
    In progress
    26, January, 2025 at 12:00 AM
    Maintenance is now in progress
  • Planned
    26, January, 2025 at 12:00 AM
    Planned
    26, January, 2025 at 12:00 AM

    Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding.

TPIX packet loss
  • Identified
    Identified

    The TPIX exchange point has experienced connectivity issues, resulting in packet loss. Our technical team is working to restore

  • Resolved
    Resolved
    This incident has been resolved.
Node maintenance {node}
  • Completed
    25, January, 2025 at 6:13 PM
    Completed
    25, January, 2025 at 6:13 PM

    The maintenance has ended, servers on this node will be extended for an additional 3 days.

  • In progress
    25, January, 2025 at 5:30 PM
    In progress
    25, January, 2025 at 5:30 PM
    Maintenance is now in progress
  • Planned
    25, January, 2025 at 5:30 PM
    Planned
    25, January, 2025 at 5:30 PM

    Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding.

Jan 2025 to Mar 2025

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