SkyPass - Notice history

All systems operational

Operational

Core-Network - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Power Supply - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Fiber-Connection to Equnix Warsaw - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Backup Internet Connection - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024
Operational

Core-Network - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 99.47%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Power Supply - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 99.47%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Fiber-Connection to AMS - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Backup Internet Connection - Operational

100% - uptime
Oct 2024 · 100.0%Nov · 100.0%Dec · 100.0%

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Oct 2024
Nov 2024
Dec 2024

Notice history

Dec 2024

PL15 node failure
  • Resolved
    Resolved

    After long observation, the node is working properly.

  • Monitoring
    Monitoring

    The node's processor has been replaced, and the servers have been powered on. The node's health is being monitored.

  • Identified
    Identified

    Repair work is underway on the junction

  • Monitoring
    Monitoring

    The motherboard and power supply in the node have been replaced, the servers have been powered on. Node status monitoring is in progress.

  • Identified
    Identified

    Unfortunately the problem with the node has returned, we are working on further troubleshooting

  • Resolved
    Resolved

    The faulty DIMMs have been replaced. The node is working properly

  • Identified
    Identified

    We have detected a problem with the node and are currently working on fixing it. We are working to fix the issue as soon as possible.

    ETA: 18.12.2024 11:00

Nov 2024

Lost connection to servers
  • Resolved
    Resolved

    Power has been fully restored, servers on nodes have been turned on

  • Update
    Update

    Power has been restored to some nodes.

  • Identified
    Identified

    We are waiting for information from the datacenter.

Migration EU09 - NL09
  • Completed
    15, November, 2024 at 1:15 AM
    Completed
    15, November, 2024 at 1:15 AM
    Maintenance has completed successfully
  • In progress
    14, November, 2024 at 11:15 PM
    In progress
    14, November, 2024 at 11:15 PM
    Maintenance is now in progress
  • Planned
    14, November, 2024 at 11:15 PM
    Planned
    14, November, 2024 at 11:15 PM

    Node migration to infrastructure with newer components is planned, which will enhance the quality of our services. During the migration, servers will be temporarily unavailable. With upgraded hardware, we anticipate improved performance and stability. Thank you for your understanding, and we apologize for any inconvenience.

    update: Migration rescheduled to 5 November
    update #2: Migration rescheduled to 22 November

EU18-NL18 failure
  • Resolved
    Resolved

    The failure has been resolved, the node is working properly

  • Monitoring
    Monitoring

    The failure has been fixed, the processor has been damaged. The servers on this node have been turned on. The node's operation is currently being monitored

  • Identified
    Identified

    The cause of the problem has been identified as a server hardware failure. Our team is working to get the server back up and running as quickly as possible.

    Estimated time of server restoration to full operational condition (ETA): 12:00 PM.

  • Investigating
    Investigating

    There was a problem on the EU18-NL18 server. Our team is working hard to quickly resolve the issue and get the server back up and running.

Important node maintenance PL12-WRO
  • Completed
    11, November, 2024 at 10:30 AM
    Completed
    11, November, 2024 at 10:30 AM
    Maintenance has completed successfully
  • In progress
    11, November, 2024 at 9:30 AM
    In progress
    11, November, 2024 at 9:30 AM
    Maintenance is now in progress
  • Planned
    11, November, 2024 at 9:30 AM
    Planned
    11, November, 2024 at 9:30 AM

    Maintenance work will be carried out on one of the nodes in our infrastructure due to a server cooling system issue. This may result in temporary unavailability of servers managed by this node. We are making every effort to complete the work as quickly as possible and minimize the impact on service operation. We apologize for any inconvenience and thank you for your understanding.

Node maintenance {node}
  • Completed
    07, November, 2024 at 12:15 AM
    Completed
    07, November, 2024 at 12:15 AM
    Maintenance has completed successfully
  • In progress
    06, November, 2024 at 11:45 PM
    In progress
    06, November, 2024 at 11:45 PM
    Maintenance is now in progress
  • Planned
    06, November, 2024 at 11:45 PM
    Planned
    06, November, 2024 at 11:45 PM

    Maintenance will be carried out on one of the nodes in our infrastructure, this will result in temporary unavailability of the servers running on this node. We are making every effort to complete the work as quickly as possible and minimize the impact on the operation of services. We apologize for any inconvenience and thank you for your understanding.

Oct 2024

Performance issues detected on PL-RAM-3 and PL-RAM-4 nodes
  • Update
    Update

    All affected services will be extended: PL-RAM-3 by 3 days and PL-RAM-4 by an additional 2 days.

  • Resolved
    Resolved

    After losing one power supply, the processor dropped its clock speed by 300 MHz. Even after restoring the power supply, the problem persisted. Additionally, it did not report any problems, it detected both feeds as correct. The pl-ram-3 server was restarted to repair, while pl-ram-4 experienced a temporary performance degradation. Both servers were stabilized.

  • Update
    Update

    Node PL-RAM-3 lost network communication during restart.

  • Investigating
    Investigating

    We are currently investigating this incident.

EU09 - NL09 node failure
  • Resolved
    Resolved

    The problem has been solved, the servers on the node have been turned on.

  • Identified
    Identified

    We have detected an issue with node EU09-NL09, we are working on a fix.

Migration of nodes EU05 and EU07
  • Completed
    15, October, 2024 at 1:43 AM
    Completed
    15, October, 2024 at 1:43 AM

    Migration of nodes EU05 and EU07 has been completed. IPv4 addresses and FQDN of servers and databases have changed .

  • In progress
    15, October, 2024 at 12:02 AM
    In progress
    15, October, 2024 at 12:02 AM
    Maintenance is now in progress.
  • Planned
    14, October, 2024 at 10:30 PM
    Planned
    14, October, 2024 at 10:30 PM

    On Tuesday at 12:30 AM, the migration of EU05 and EU07 nodes to AMD Ryzen 9 7950X3D servers will begin. During the migration, the servers will be unavailable. IPv4 addresses and ports will remain unchanged.

Oct 2024 to Dec 2024

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